Senior Manager - Data Platforms (IT Management/Operations)

Scotiabank; Toronto; On-site; CAD 140,000 - 190,000; Full time

Job summary

Scotiabank Senior Manager - Data Platforms leads a team of engineers responsible for Data & AI platforms, ensuring stability, security, and scalability across the Bank.

You will set direction, partner with Platform, Security, Cloud Ops, and Data Governance, drive automation, define SLIs/SLOs, manage incidents, and maintain documentation to support reliable operations.

This role combines technical leadership with people management to deliver the platform roadmap and maintain operational hygiene.

Responsibilities

• Guidance and Direction: Provide clear direction to the team, set goals, and keep the team accountable for their deliverables. Align team goals with the overall direction of the Data & AI technology roadmap and enterprise standards.
• Relationships: Build and maintain strategic partnerships with key stakeholders to facilitate the effective delivery of operating model and support structures. Communicate proactively with stakeholders and cross-functional teams (Platform, Security, Cloud Ops, Networking, Data Governance) to align priorities, manage expectations, and drive adoption of platform standards. Oversee vendor relationships, licensing, and procurement for internal IT systems.
• Process Improvements: Identify and implement process improvements, automation opportunities, and IT best practices to improve service delivery and reduce manual IT tasks. Continually improve platform SOPs, KPIs, Dashboards for efficiency and automation.
• Site Reliability: Define and manage SLIs, SLOs, and SLAs for data platform services. Implement reliability strategies such as redundancy, failover, and disaster recovery. Establish observability practices (monitoring, logging, tracing, alerting). Reduce toil through automation of operational and maintenance tasks. Manage error budgets and balance reliability with feature delivery.
• Incident Management: Monitor system health and proactively address performance bottlenecks. Provide support during major incidents, including after-hours support. Lead incident response, communications to users and stakeholders, and root-cause analysis with clear action items and follow-through.
• Troubleshooting: Analyze, triage, and resolve platform issues promptly to achieve SLOs and platform reliability objectives. Conduct blameless postmortems and drive continuous reliability improvements. Drive error-budget aware practices, post-incident reviews, and resilience engineering (e.g., autoscaling, retry/backoff strategies, policy guardrails).
• Security, Housekeeping, Audit: Lead vulnerability management: patching, remediation, and risk prioritization. Coordinate regular security scans and ensure timely closure of findings. Act as primary liaison for internal and external audits. Track and remediate audit findings and control gaps.
• Documentation: Maintain & develop documentation for policies, procedures, and operational controls, Ensure incident playbooks are up to date.

Job description

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Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

Title: Senior Manager - Data Platforms (IT Management/Operations)

Requisition ID: 255229
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager - Data Platforms will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives. This organization drives data enabled decision making, AI innovation, and technology modernization across the Bank.

The Senior Manager - Data Platforms will be responsible for managing the Data & AI platforms by leading a team of engineers to ensure smooth running & upkeep of the underline platforms. Combining technical expertise with people management, you and your team are key to ensure the stability, scalability & security of data platforms by working with various groups within the Bank to ensure operational hygiene of the platforms is maintained and they are compliant, resilient, available, secure, up to date, risks free etc. A great team leader who will develop, tone & retain cross functional team by managing their day-to-day activities & year end goals.

Is this role right for you? In this role, you will:

• Guidance and Direction: Provide clear direction to the team, set goals, and keep the team accountable for their deliverables. Align team goals with the overall direction of the Data & AI technology roadmap and enterprise standards.
• Relationships: Build and maintain strategic partnerships with key stakeholders to facilitate the effective delivery of operating model and support structures. Communicate proactively with stakeholders and cross-functional teams (Platform, Security, Cloud Ops, Networking, Data Governance) to align priorities, manage expectations, and drive adoption of platform standards. Oversee vendor relationships, licensing, and procurement for internal IT systems.
• Process Improvements: Identify and implement process improvements, automation opportunities, and IT best practices to improve service delivery and reduce manual IT tasks. Continually improve platform SOPs, KPIs, Dashboards for efficiency and automation.
• Site Reliability: Define and manage SLIs, SLOs, and SLAs for data platform services. Implement reliability strategies such as redundancy, failover, and disaster recovery. Establish observability practices (monitoring, logging, tracing, alerting). Reduce toil through automation of operational and maintenance tasks. Manage error budgets and balance reliability with feature delivery.
• Incident Management: Monitor system health and proactively address performance bottlenecks. Provide support during major incidents, including after-hours support. Lead incident response, communications to users and stakeholders, and root-cause analysis with clear action items and follow-through.
• Troubleshooting: Analyze, triage, and resolve platform issues promptly to achieve SLOs and platform reliability objectives. Conduct blameless postmortems and drive continuous reliability improvements. Drive error-budget aware practices, post-incident reviews, and resilience engineering (e.g., autoscaling, retry/backoff strategies, policy guardrails).
• Security, Housekeeping, Audit: Lead vulnerability management: patching, remediation, and risk prioritization. Coordinate regular security scans and ensure timely closure of findings. Act as primary liaison for internal and external audits. Track and remediate audit findings and control gaps.
• Documentation: Maintain & develop documentation for policies, procedures, and operational controls, Ensure incident playbooks are up to date.
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