Senior Manager, Data & AI Technology

Ontario Lottery and Gaming Corporation; Sault Ste. Marie; On-site; CAD 95,000 - 143,000; Full time

Job summary

Ontario Lottery and Gaming Corporation seeks a Sr. Manager, AI & Data Technology to lead a team responsible for enterprise analytics applications and the Customer Data Platform.

You will ensure reliability, security, and alignment with business needs while guiding roadmaps and continuous improvement. You will manage strategy, operations, vendor relationships, and licensing, and coach a team of Data Technology Specialists to maximize the value of data investments across Power BI, Alteryx, ArcGIS,

Qualifications

• University degree in Computer Science, IT, Software Engineering, Data Engineering or related field, 7+ years in data/analytics platforms.
• Certifications such as ITIL or cloud analytics are assets.
• Advanced knowledge of enterprise analytics, BI, CDPs, data governance, and AI-enabled platforms.

Responsibilities

• Oversee operation, support, enhancement, and adoption of the Customer Data Platform to enable analytics, marketing, and insights.
• Lead strategy, lifecycle management, and licensing of enterprise analytics technologies (Power BI, Alteryx, ArcGIS, IBM WatsonX, CDP).
• Develop roadmaps, improvements, and optimization; manage vendor relationships, renewals, and investments.

Skills

Leadership

Strategy

Data governance

Team development

Education

Bachelor's degree or higher in Computer Science / IT / Data Engineering

Tools

Power BI

Alteryx

ArcGIS

IBM WatsonX

RecordPoint

Customer Data Platform (Treasure AI)

Job description

Range: 95,200.00 - 142,800.00 CAD Job Description: Sr. Manager, AI & Data Technology

We are ready to take this game to the next level and need someone passionate to be responsible for leading the team supporting the organization's enterprise analytics applications and Customer Data Platform, ensuring these technologies remain reliable, secure, supported, and aligned with business needs. The role oversees service delivery, platform operations, vendor and licensing relationships, user adoption, roadmap planning, and continuous improvement while developing team capabilities and maximizing the value of the organization's data and analytics technology investments.

YOUR ROLE IN THE GAME

Reporting to the Director, Data & AI Platforms and Technology, you will be empowered to:

PRIMARY ACCOUNTABILITIES

• Oversee the operation, support, enhancement, and adoption of the Customer Data Platform, ensuring trusted customer data is available to support analytics, marketing, customer insights, and business decision-making.
• Lead the strategy, operations, support, and lifecycle management of enterprise analytics and customer data technologies, including Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, the Customer Data Platform (Treasure AI), and associated services. Ensure platforms are secure, reliable, available, and meet business and service standards, with trusted customer data supporting analytics, marketing, customer insights, and decision-making.
• Develop and deliver technology roadmaps, enhancements, and continuous improvements that modernize capabilities, strengthen service quality, increase adoption, and maximize business value. Manage vendor relationships, licensing, support contracts, renewals, escalations, and technology investments to keep services supported, cost-effective, and aligned with evolving organizational needs.
• Lead, coach, mentor, and develop a team of Data Technology Specialists, setting clear priorities and performance expectations while supporting technical growth and fostering an inclusive, collaborative, service‑oriented team culture.

SECONDARY ACCOUNTABILITIES

• Ensure supported technologies meet organizational security, privacy, information governance, records management, and regulatory requirements through effective controls, processes, and oversight.
• Collaborate with business partners, technology teams, vendors, and leaders to understand priorities and align technology capabilities with business objectives. Establish, monitor, and share service performance indicators, adoption measures, and platform usage reports to inform decisions and continuous service improvement.
• Support budgeting, forecasting, software license optimization, workforce planning, and resource allocation to make effective use of technology investments and operational resources.

PEOPLE LEADERSHIP ACCOUNTABILITIES

• Inspire and empower team members to achieve organizational goals , model OLG's values and leadership competencies, and create opportunities for others to lead. Foster an inclusive culture that welcomes diverse perspectives, open communication, collaboration, and idea sharing.
• Coach and mentor team members, set clear goals and expectations, and support performance, career development, and a positive employee experience. Create individual development plans, connect people with learning opportunities and practical resources, and provide guidance on organizational processes and navigating uncertainty.
• Provide operational direction, allocate work to align with team objectives and individual capabilities, and monitor quality and results. Partner with People and Culture on recruitment, interviews, assessments, recognition, promotion, and performance management, ensuring resourcing decisions support departmental priorities, manage costs, and deliver value for the Province of Ontario.

WHAT YOU BRING TO THE GAME

Education & Experience: A university degree in Computer Science, Information Technology, Software Engineering, Data Engineering, Information Systems, or a related discipline, with 7+ years of progressive experience supporting, administering, managing, or leading enterprise data, analytics, customer data, information management, or technology platforms. Relevant certifications, such as ITIL, Microsoft Azure, or analytics, service management, or leadership certifications, are an asset. Advanced knowledge of enterprise analytics, business intelligence, customer data, information management, and AI-enabled platforms, with experience managing technologies across reporting, geospatial, advanced analytics, AI, and customer data. Knowledge of Power BI, Alteryx, ArcGIS, IBM WatsonX, RecordPoint, and Customer Data Platforms (CDPs), including customer intelligence, segmentation, and identity resolution, supported by an understanding of APIs, cloud services, SaaS, authentication, integration, and interoperability. Experience managing CDPs, customer data ecosystems, marketing technology, or other customer-centric solutions i