Senior Manager, Customer Segments & Growth (Partnerships & Operations)

Swoon; Toronto; Hybrid; CAD 62,000 - 70,000; Full time

Job summary

Swoon in Toronto, hybrid (in-office Tue, Thu, Fri) is seeking a Senior Manager for Customer Segments & Growth focusing on partnerships and operations. This contract role runs Aug 24, 2026–Aug 23, 2028, with a two-year length and extension possibility.

The package includes two pay rates for temporary staff, with primary duties spanning partnerships, growth strategy, and cross-functional initiatives. You will lead strategic partnerships, sponsor engagements, and cross-functional programs to drive

Qualifications

• 7-10 years of experience in financial services, banking, strategy, partnerships, business development, operations, or a related field.
• Senior Manager-level experience preferred.
• Proven experience developing, negotiating, and managing strategic partnerships and sponsorships.
• Strong partner negotiation experience with the ability to influence outcomes and create mutually beneficial relationships.
• Excellent stakeholder management, relationship-building, and influencing skills.
• Demonstrated experience leading complex, cross-functional initiatives and delivering measurable business results.
• Strong strategic thinking, analytical, and problem-solving capabilities.
• Experience developing business cases, growth strategies, recommendations, and executive-level presentations.
• Previous people leadership experience is an asset.
• Experience within banking or financial services is strongly relevant.
• MBA or Master's degree is an asset.

Responsibilities

• Develop and execute partnership and sponsorship strategies aligned to business growth objectives.
• Identify, evaluate, negotiate, and manage strategic relationships with external organizations.
• Build and maintain senior-level relationships with key partners and stakeholders.
• Lead partner negotiations and establish mutually beneficial commercial and strategic arrangements.
• Assess partnership performance and identify opportunities to expand or improve relationships.
• Identify emerging trends, customer needs, market opportunities, and potential growth areas.
• Translate insights into actionable strategies and recommendations.
• Develop business cases, executive presentations, and recommendations to support strategic decisions.
• Establish KPIs and performance measures to evaluate partnership effectiveness and business impact.
• Drive initiatives that improve customer experience, operational efficiency, scalability, and portfolio performance.
• Work closely with Product, Marketing, Frontline, Risk, Operations, and other internal teams to deliver strategic priorities.
• Coordinate complex initiatives involving multiple stakeholders and ensure successful execution.
• Identify opportunities to streamline processes and improve the overall customer and partner experience.
• Lead a team responsible for partnership management, operations, and business execution.
• Establish clear objectives, accountability, and performance expectations.
• Coach and develop team members while fostering a collaborative and results-oriented culture.
• Represent the team and its priorities with senior leadership and key stakeholders.

Job description

Senior Manager, Customer Segments & Growth - Partnerships & Operations

Location: Toronto - Hybrid (Tuesday, Thursday & Friday in office)

Hours: Monday-Friday, 9:00 AM-5:00 PM

Contract: August 24, 2026 - August 23, 2028

Length: 2 years

Extension: Possible

Pay Rates:

• T4 - $44.82
• INC - $50.88

What You'll Do

Lead Strategic Partnerships & Sponsorships

• Develop and execute partnership and sponsorship strategies aligned to business growth objectives.
• Identify, evaluate, negotiate, and manage strategic relationships with external organizations.
• Build and maintain senior-level relationships with key partners and stakeholders.
• Lead partner negotiations and establish mutually beneficial commercial and strategic arrangements.
• Assess partnership performance and identify opportunities to expand or improve relationships.

Drive Business Growth & Strategy

• Identify emerging trends, customer needs, market opportunities, and potential growth areas.
• Translate insights into actionable strategies and recommendations.
• Develop business cases, executive presentations, and recommendations to support strategic decisions.
• Establish KPIs and performance measures to evaluate partnership effectiveness and business impact.

Lead Operational & Cross-Functional Initiatives

• Drive initiatives that improve customer experience, operational efficiency, scalability, and portfolio performance.
• Work closely with Product, Marketing, Frontline, Risk, Operations, and other internal teams to deliver strategic priorities.
• Coordinate complex initiatives involving multiple stakeholders and ensure successful execution.
• Identify opportunities to streamline processes and improve the overall customer and partner experience.

Lead & Develop a High-Performing Team

• Lead a team responsible for partnership management, operations, and business execution.
• Establish clear objectives, accountability, and performance expectations.
• Coach and develop team members while fostering a collaborative and results-oriented culture.
• Represent the team and its priorities with senior leadership and key stakeholders.

What We're Looking For

• 7-10 years of experience in financial services, banking, strategy, partnerships, business development, operations, or a related field.
• Senior Manager-level experience preferred.
• Proven experience developing, negotiating, and managing strategic partnerships and sponsorships.
• Strong partner negotiation experience with the ability to influence outcomes and create mutually beneficial relationships.
• Excellent stakeholder management, relationship-building, and influencing skills.
• Demonstrated experience leading complex, cross-functional initiatives and delivering measurable business results.
• Strong strategic thinking, analytical, and problem-solving capabilities.
• Experience developing business cases, growth strategies, recommendations, and executive-level presentations.
• Previous people leadership experience is an asset.
• Experience within banking or financial services is strongly relevant.
• MBA or Master's degree is an asset.

The Ideal Candidate

This opportunity is well suited to someone who combines strategic thinking with strong relationship-management and execution skills.

You could come from a background in:

• Strategic Partnerships
• Sponsorship Management
• Business Development
• Relationship Management
• Corporate Partnerships
• Strategic Initiatives
• Business Operations
• Financial Services Strategy
• Commercial Partnerships

This is not intended to be a traditional marketing role. Candidates should have a strong track record of managing stakeholders and external partners, negotiating sponsorships/partnerships, building business cases, and driving business outcomes.