Senior Manager, Credit Solutions, Commercial Services

Firstontario Credit Union Limited; St. Catharines; Hybrid; CAD 94,000 - 129,000; Full time

Benefits offered by this job

Pension Plan

Health & wellness benefits

Flex-work environment

Professional development (up to $1000/

Employee Assistance Program

Volunteer program

Job summary

FirstOntario Credit Union Limited, located in St. Catharines, ON, invites a Senior Manager, Credit Solutions, Commercial Services to lead a team of analysts and oversee credit management, underwriting, and administration of a commercial loan portfolio.

You will partner with Account Management to drive revenue through loans, mortgages, and deposits, while ensuring risk guidelines and a strong member experience. Hybrid work in St. Catharines. Salary ranges specified in posting.

Qualifications

• Post-secondary diploma/degree in Business Administration, Commerce and/or Economics or an equivalent combination of education and industry experience.
• 4–6 years of experience in Business/Commercial banking or equivalent member-facing/Credit adjudication roles.
• 3+ years of experience in Commercial Real Estate underwriting.
• Development and Construction underwriting experience is an asset.
• Stay current on processes and credit/investment products.
• Strong initiative, planning, and leadership capabilities.
• Excellent interpersonal, communication and presentation skills.
• Willingness to travel throughout the region to accommodate business needs.

Responsibilities

• Lead, coach and support a team of commercial Business Analysts to strengthen skills and performance.
• Oversee annual reviews and renewals, and manage delinquencies within target levels.
• Assess new business opportunities with Account Management to drive revenue and growth.
• Support credit transactions by structuring deals, preparing writeups and securing approvals within risk guidelines.
• Monitor the commercial lending portfolio to ensure adherence to risk policies and reporting.
• Communicate with members regarding products, services and advice.
• Maintain knowledge of market activity and relevant economic/industry trends.

Skills

Commercial banking

CRE underwriting

Construction underwriting

MS Office

Communication skills

Regulatory compliance

Travel flexibility

Education

Post-secondary diploma/degree in Business Administration, Commerce or Economics

Equivalent education & industry experience

Tools

MS Excel

MS Word

CRM systems

Job description

Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

As a member of the Commercial Services team within the Business Banking Group, the Senior Manager, Credit Solutions, Commercial Services is responsible for the credit management, underwriting, and administration of a commercial loan portfolio as well as provide underwriting support for new loan origination. This role leads a team of commercial Business Analysts and supports the Commercial Account Management team in achieving sales targets in loans, mortgages, deposits, and fees, with the objective of driving a great member experience.

Role

• Lead, coach and support team of commercial Business Analysts, strengthening technical skills, business knowledge, performance, and communication of key changes
• Support Business Analysts in conducting annual reviews of existing members and maintain annual reviews/renewals/delinquencies within targeted levels
• Work closely with the Account Management team to assess new business opportunities to achieve expected revenue and growth targets
• Support commercial credit transactions by structuring and negotiating deals, preparing credit writeups, reviewing files, collaborating with the Credit Department to secure approvals within risk guidelines, and providing sound recommendations supported by detailed financial, business, and credit analysis
• Monitor and manage the commercial lending portfolio to ensure adherence to risk and policy guidelines, including oversight of risk-mitigating strategies, audit considerations, and the preparation and maintenance of reporting for senior leadership
• Communicate with members on a day-to-day basis, responding to questions and inquiries regarding products, services, and advice
• Maintain a strong understanding of local market activity, competitive positioning, and relevant economic and industry trends
• Oversee the collection and compilation of information required to monitor the commercial loan portfolio
• Be aware of enterprise risk management issues as they relate to lending services and bring forward strategic and risk issues for discussion, review and solutions
• Maintain a thorough knowledge of policies and procedures as they pertain to the operations of lending services
• Truly believe in our products and services and be able to communicate to business members and future business members how we can improve their financial lives
• Consider health & safety as a primary concern to ensure the overall well-being of self and others Perform other duties as required

Required Skills

• Have a post-secondary diploma or degree in Business Administration, Commerce and/or Economics or an equivalent combination of educationand industry experience
• Have a strong business acumen with 4-6 years of experience in Business/Commercial banking or experience from other member-facing and/or Credit adjudication roles
• Have 3+ years of experience in Commercial Real Estate underwriting
• Development and Construction underwriting experience is considered an asset
• Stay abreast of all credit and investment product and services and stay current on our processes
• Be confident and skilled in taking initiative, assessing requirements, developing plans and taking the lead in making plans a reality
• Enjoy a challenge in all that you do and be resourceful in the way you find solutions
• Be quick to respond to requests for service from all your clients and team members, with strong interpersonal, communication and presentation skills
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures
• Be extremely comfortable using a computer (particularly MS Office, Word and Excel)
• Be willing to work flexible hours and travel throughout the region to accommodate business needs, networking and community involvement
• Embrace the philosophy of lifelong learning

This role is hybrid in St. Catharines, ON.

This posting is for an existing vacancy.

Salary Range: $93,677 to $128,806 annually.

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

#FOSJ