Manager, Multi-Family Credit Adjudication

Firstontario Credit Union Limited; Burlington; Hybrid; CAD 81,000 - 112,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Mental health benefits

Professional development support

Pension plan

Flexible work environment

Volunteer program

Employee Assistance Program

Job summary

The Manager, Multi-Family Credit Adjudication at FirstOntario Credit Union Limited leads the Commercial Credit team, delivering professional credit adjudication for CMHC-insured multi-family mortgages originated through Business Banking and third‑party partnerships.

You will review, approve and document credit applications within authority and policy, liaise with CMHC and partners, and ensure lending guidelines stay aligned with CMHC requirements to support growth across the portfolio.

Qualifications

• Post-secondary degree or diploma in business, economics, or related discipline; or an equivalent combination of education and experience.
• 5 to 10 years of commercial lending experience within the financial services sector, with a specialty in real estate lending
• 3 to 5 years adjudication experience in the financial services industry, with a focus on the real estate sector
• 3 to 5 years of experience in CMHC-insured multi-family lending
• Strong analytical and detail-oriented approach to reviewing credit information, identifying trends, and improving service delivery
• Advanced financial statement analysis skills
• Strong negotiating skills and sound judgement in making credit decisions
• Strong organizational and time-management skills, with the ability to manage multiple applications, priorities and deadlines in a process-driven environment
• Collaborative and service-oriented team player committed to providing responsive support to colleagues, stakeholders and partners
• Demonstrated commitment to continuous learning and professional development to maintain and enhance job-related skills and knowledge of industry trends, regulatory requirements and professional standards
• Advanced proficiency in Microsoft Office (Excel and Word)
• Excellent interpersonal skills
• Strong verbal and written communication abilities
• Understanding of risk management principles and compliance requirements, including relevant legislation and regulations related to commercial lending
• Be willing to work flexible hours and travel throughout the region to accommodate business needs, networking and community involvement

Responsibilities

• Review, recommend, and approve credit applications within approval authority while ensuring adherence to FirstOntario's lending policies and credit risk framework
• Review and approve commitment letters and renewal documentation for accuracy and completeness
• Review pre-funding documentation and approve loan fundings within established credit procedures and lending authority
• Liaise with third‑party origination partners to maintain strong business relationships
• Effectively review and adjudicate credit applications and monitor third-party servicing activities
• Communicate directly with CMHC, as required according to established CMHC procedures for multi‑family lending
• Maintain expert‑level knowledge of CMHC multi‑family products, lending parameters, credit procedures and other requirements
• Ensure FirstOntario's lending guidelines and procedures are always aligned with CMHC requirements
• Communicate CMHC updates within FirstOntario and support amendments to FirstOntario's guidelines, procedures, tools, etc. as required
• In collaboration with internal and external partners, ensure tools and processes related to CMHC‑insured multi‑family lending are optimized to supporting the credit union's needs
• Conduct annual audits of third‑party servicing partners
• Support and adhere to all audit, compliance, and internal control requirements
• Communicate clearly, respectfully, and effectively across the organization
• Be aware of enterprise risk management issues as they relate to lending services and bring forward strategic and risk issues for discussion, review and solutions
• Perform other duties as required

Skills

Post-secondary degree

Commercial lending

Adjudication experience

CMHC multi-family lending

Financial analysis

Negotiation skills

Time management

Interpersonal skills

Risk management

Travel flexibility

Education

Business/Economics degree or equivalent

Tools

Excel

Word

CMHC portal

Job description

Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Flex-work environment
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

The Manager, Multi-Family Credit Adjudication is a key member of the Commercial Credit team, supporting the department's mandate of providing effective credit risk adjudication and oversight across the commercial lending portfolio. This role delivers professional credit adjudication support, primarily for multi-family, CMHC-insured mortgages originating from FirstOntario's Business Banking Group and through third‑party mortgage origination partnerships.

The position is responsible for delivering credit decisions within established service level standards and with a high level of accuracy, professionalism, and efficiency to support FirstOntario's growth strategy in this segment of commercial lending.

Role

• Review, recommend, and approve credit applications within approval authority while ensuring adherence to FirstOntario's lending policies and credit risk framework
• Review and approve commitment letters and renewal documentation for accuracy and completeness
• Review pre-funding documentation and approve loan fundings within established credit procedures and lending authority
• Liaise with third‑party origination partners to maintain strong business relationships
• Effectively review and adjudicate credit applications and monitor third-party servicing activities
• Communicate directly with CMHC, as required according to established CMHC procedures for multi‑family lending
• Maintain expert‑level knowledge of CMHC multi‑family products, lending parameters, credit procedures and other requirements
• Ensure FirstOntario's lending guidelines and procedures are always aligned with CMHC requirements
• Communicate CMHC updates within FirstOntario and support amendments to FirstOntario's guidelines, procedures, tools, etc. as required
• In collaboration with internal and external partners, ensure tools and processes related to CMHC‑insured multi‑family lending are optimized to supporting the credit union's needs
• Conduct annual audits of third‑party servicing partners
• Support and adhere to all audit, compliance, and internal control requirements
• Communicate clearly, respectfully, and effectively across the organization

• Be aware of enterprise risk management issues as they relate to lending services and bring forward strategic and risk issues for discussion, review and solutions
• Perform other duties as required

Required Skills

• Have a post‑secondary degree or diploma in business, economics, or a related discipline; or an equivalent combination of education and experience
• Have 5 to 10 years of commercial lending experience within the financial services sector, with a specialty in real estate lending
• Have 3 to 5 years adjudication experience in the financial services industry, with a focus on the real estate sector
• Have 3 to 5 years of experience in CMHC‑insured multi‑family lending

• Strong analytical and detail‑oriented approach to reviewing credit information, identifying trends, and improving service delivery.
• Have advanced financial statement analysis skills
• Strong negotiating skills and sound judgement in making credit decisions
• Strong organizational and time‑management skills, with the ability to manage multiple applications, priorities and deadlines in a process‑driven environment
• Collaborative and service‑oriented team player committed to providing responsive support to colleagues, stakeholders and partners
• Demonstrated commitment to continuous learning and professional development to maintain and enhance job‑related skills and knowledge of industry trends, regulatory requirements and professional standards
• Advanced proficiency in Microsoft Office (Excel and Word)
• Excellent interpersonal skills
• Strong verbal and written communication abilities
• Understanding of risk management principles and compliance requirements, including relevant legislation and regulations related to commercial lending
• Be willing to work flexible hours and travel throughout the region to accommodate business needs, networking and community involvement

This is a hybrid role. This posting is for an existing vacancy.

Salary Range: $81,110 to $111,527

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.