Senior Manager, Consulting and Implementation - S&I

Resolver, a Kroll Business; Toronto; Hybrid; CAD 150,000 - 165,000; Full time

Benefits offered by this job

Health and wellness benefits

Generous vacation policy

Parental leave

Hybrid/remote work option

Professional development budget

Coaching and mentoring programs

Job summary

Resolver, a Kroll Business, is seeking a Senior Manager, Consulting to lead the Professional Services S&I Division, driving performance, strategic direction and delivery excellence.

You will lead people leaders and senior ICs, manage a large delivery portfolio, and partner with Sales, Product and CX to drive growth, revenue, and customer outcomes across the portfolio. The role supports a hybrid work model in Canada with strong benefits and development opportunities.

Qualifications

• 5-8+ years in Consulting, Professional Services, or Implementation Leadership (SaaS environment).
• 3-5+ years leading teams, including people leaders and/or senior ICs.
• Demonstrated experience managing large delivery portfolios and associated revenue streams.
• Proven ability to develop and execute strategy, translating direction into measurable outcomes.
• Strong experience in resourcing strategy, delivery performance, and operational scaling.
• Experience partnering cross-functionally (Sales, Product, CX) to drive business outcomes.
• Exceptional communication skills across technical, business and executive audiences.
• Experience and/or knowledge in the relevant domain preferred.
• Ability to oversee large-scale portfolios aligned to strategic goals and to translate insights into actionable strategic direction.
• Understanding of commercial drivers, revenue, and margin optimization.
• Strong understanding of SaaS implementation and service delivery models and the ability to design scalable processes and operating models.
• Ability to drive cross-functional alignment and understand customer needs and outcomes across a portfolio.
• Use insights from delivery, feedback, and engagement to strengthen relationships, influence strategy and drive long-term customer value and success.

Responsibilities

• Leadership & Talent Development: Build and scale leadership capability across the division and oversee performance management and career progression.
• Portfolio Performance & Delivery Excellence: Own health and performance of the divisional portfolio; drive delivery standards and risk mitigation.
• Divisional Strategy & Execution: Operationalize divisional strategy and translate it into team OKRs and execution plans.
• Strategic Partnership & Growth Enablement: Align with Sales on growth strategy and influence Product with divisional insights.
• Operational Governance & Capacity Strategy: Establish governance for forecasting, resourcing, and capacity planning.

Skills

Leadership

Portfolio management

SaaS experience

Strategy development

Cross-functional collaboration

Executive communication

Delivery performance

Resourcing strategy

Customer value focus

Job description

Position at Resolver

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. The Senior Manager, Consulting is the senior leader responsible for the performance, scalability, and strategic direction of the Professional Services S&I Division.

Description

The Senior Manager, Consulting is the senior leader responsible for the performance, scalability, and strategic direction of the Professional Services S&I Division. This role leads through people leaders and senior individual contributors, ensuring delivery excellence, strong leadership capability, and alignment to divisional priorities. The Senior Manager plays a key role in shaping and executing divisional strategy, driving customer success, portfolio performance, and commercial outcomes in close partnership with cross-functional stakeholders.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row.

What you'll be doing:

Leadership & Talent Development (25%)

• Build and scale leadership capability across the division.
• Lead and develop people leaders and senior individual contributors, strengthening leadership effectiveness across teams.
• Build leadership bench strength and succession readiness.
• Set and reinforce clear performance expectations, OKRs, and accountability frameworks.
• Oversee performance management, talent development, and career progression.
• Foster a high-performance culture grounded in accountability, collaboration, and continuous improvement.

Portfolio Performance & Delivery Excellence (25%)

• Owns the health, performance, and continuous improvement of the divisional consulting portfolio.
• Oversee portfolio performance, including delivery predictability, risk mitigation, and customer outcomes.
• Monitor and act on portfolio-level trends (utilization, margin, delivery effectiveness)
• Ensure consistent adoption of delivery standards, methodologies, and quality frameworks across teams.
• Identify and address systemic risks and performance gaps at a programmatic level.
• Drive improvements in delivery models, efficiency, and scalability.
• Leverage customer and delivery insights to enhance overall customer experience and implementation success.

Divisional Strategy & Execution (20%)

• Contribute to and operationalize divisional strategy.
• Partner with leadership to shape divisional strategy, identifying growth opportunities, delivery gaps and priorities.
• Translate strategy into team-level OKRs, priorities, and execution plans.
• Drive alignment and accountability for strategic initiatives across the portfolio.
• Use insights from delivery, customers, and performance data to inform strategic recommendations.
• Guide prioritization and trade-offs across competing initiatives.

Strategic Partnership & Growth Enablement (20%)

• Drive cross-functional alignment and support business growth.
• Drive alignment with Sales on divisional growth strategy, including deal shaping, scoping quality, and expansion opportunities.
• Influence Product through divisional insights and customer trends to improve product and delivery outcomes.
• Partner with CX and Enablement to scale team capability and effectiveness.
• Ensure the Services perspective is represented in cross-functional planning and decision-making.
• Identify opportunities to improve revenue, margin, and customer value.

Operational Governance & Capacity Strategy (10%)

• Ensure scalable and effective operating models across the portfolio.
• Establish and maintain governance frameworks for forecasting, resourcing, and performance tracking.
• Partner with Operations to define and evolve capacity planning strategy aligned to demand and growth.
• Ensure clear accountability for operational processes across teams and supporting functions.
• Monitor forecast accuracy and operational effectiveness at a portfolio-level.
• Identify opportunities to improve efficiency, scalability, and operational maturity.

What you will bring:

• 5-8+ years in Consulting, Professional Services, or Implementation Leadership (SaaS environment)
• 3-5+ years leading teams, including people leaders and/or senior ICs
• Demonstrated experience managing large delivery portfolios and associated revenue streams
• Proven ability to develop and execute strategy, translating direction into measurable outcomes
• Strong experience in resourcing strategy, delivery performance, and operational scaling
• Experience partnering cross-functionally (Sales, Product, CX) to drive business outcomes
• Exceptional communication skills across technical, business and executive audiences
• Experience and/or knowledge in the relevant domain preferred
• Ability to oversee large-scale portfolios aligned to strategic goals and to translate insights into actionable strategic direction
• Understanding of commercial drivers, revenue, and margin optimization
• Strong understanding of SaaS implementation and service delivery models and the ability to design scalable processes and operating models
• Ability to drive cross-functional alignment and understand customer needs and outcomes across a portfolio
• Use insights from delivery, feedback, and engagement to strengthen relationships, influence strategy and drive long-term customer value and success

What we’ll give you in return:

• Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness, and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't have to worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: best-in-class-top-up for new parents -- 100% for 15 weeks for new parents and 5 additional weeks of pregnancy leave for birth mothers.
• Flexibility & trust: we hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role and in ways that best promote collaboration with your team.
• Back in the Office: you will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity
• The salary range for this role is $150,000 - $165,000

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]