Senior Manager, Collections & Operational Excellence

goeasy Ltd.; Mississauga; On-site; CAD 78,000 - 104,000; Full time

Benefits offered by this job

RRSP matching

Employee Share Purchase Plan

Annual bonus

Disounts on furniture/electronics

Tuition Assistance Program

Job summary

goeasy Ltd. in Mississauga, Ontario, is seeking a Senior Manager, Collections to lead managers, drive performance, and translate data into actionable improvements.

You will own key collection processes, set performance measures, and collaborate with Operations, Risk, Analytics, and Product to deliver better outcomes for customers and the business. The ideal candidate will have 5–10 years of experience in collections/operations, strong analytical abilities, and a proven track record of delivering

Qualifications

• Experience leading managers and developing high-performing teams.
• Strong analytical and problem-solving capabilities.
• Ability to connect strategy with execution and lead initiatives.
• Excellent communication and stakeholder management skills.
• Ability to balance customer experience, business performance, operational efficiency, and risk management objectives.

Responsibilities

• Lead and develop high-performing managers and teams, creating a culture of accountability, growth, collaboration, and continuous improvement.
• Own key Collections processes, performance measures, and business outcomes.
• Use data and operational insights to identify trends and uncover opportunities for improvement.
• Diagnose complex business problems and develop practical, evidence-based solutions.
• Translate insights and recommendations into clear action plans, priorities, and measurable outcomes.
• Identify opportunities to improve portfolio performance, productivity, customer experience, and operational effectiveness.
• Partner across Operations, Risk, Analytics, Product, Technology, Compliance, and other teams to solve problems and deliver sustainable improvements.
• Design and implement process enhancements that reduce operational friction and create better experiences for customers and employees.

Job description

goeasy Ltd. in Mississauga, Ontario, is seeking a Senior Manager, Collections to lead managers, drive performance, and translate data into actionable improvements.

You will own key collection processes, set performance measures, and collaborate with Operations, Risk, Analytics, and Product to deliver better outcomes for customers and the business. The ideal candidate will have 5–10 years of experience in collections/operations, strong analytical abilities, and a proven track record of delivering