Senior Manager, Clinical Programs, Process & Performance Improvement, Data & Analytics

University Health Network; Toronto; On-site; CAD 109,000 - 159,000; Full time

Benefits offered by this job

HOOPP Pension Plan

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network (UHN) is Canada’s leading hospital organisation, renowned for research, education, and patient care. The Senior Manager, CPPPI, partners with clinical programs to translate insights into action and drives enterprise improvement across the organization.

The role leads a high-performing team, advances data literacy, and builds scalable analytics, performance measurement, and change management capabilities across UHN’s sites in Toronto.

Qualifications

• Master’s degree preferred with 10+ years in hospital/healthcare leadership.
• Strong data analysis, interpretation and quality improvement expertise.
• Lean/Six Sigma or equivalent quality improvement methodology.
• Excellent communication and change-management skills.

Responsibilities

• Act as senior Data & Analytics partner to clinical programs and leaders.
• Translate priorities into analytics and improvement initiatives with measurable impact.
• Lead strategic performance improvement and foster continuous learning.
• Build organizational capability in analytics and improvement science.
• Develop and deliver enterprise education and mentorship programs.

Skills

Data analysis

Stakeholder management

Change management

Communication

Leadership

Team coaching

Education

Master's degree in Health Administration / related field

Lean/Six Sigma certification

Tools

Epic

Data visualization tools

Job description

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca

Job Description

Union: Non-union

Number of vacancies: 1

New or Replacement Position: Replacement

Site: Toronto General Hospital

Department: Clinical Programs, Process & Performance Improvement, Data & Analytics

Reports to: Director, Clinical Programs, Process & Performance Improvement, Data & Analytics

Salary Range: $109,162 - $159,162 per annum

Hours: 37.5 hours per week

Status: Temporary Full-Time (up to 12-14 months)

Closing Date: September 21, 2026

UHN Data & Analytics supports UHN’s growing demand for data, data-driven insights and helps TeamUHN ensure the needs of the patients come first. Our collective goal is to better see, understand and use data to help UHN become a data-driven organization, which will help us achieve UHN’s strategic goals and ultimately advance care, research, and education. UHN Data & Analytics supports UHN in data-driven decisions, data literacy, performance improvement, data governance, data infrastructure/tools, advanced analytics, and automation.

The Senior Manager, Clinical Programs, Process & Performance Improvement (CPPPI), role plays a dual leadership role in UHN Data & Analytics. The position serves as a dedicated Data & Analytics partner to clinical programs, helping leaders translate insight into action and achieve measurable performance outcomes. Simultaneously, the role advances UHN's enterprise improvement capability by building the methods, systems, skills, and culture required to sustain continuous improvement across the organization.

Duties

• Serve as the senior Data & Analytics partner for assigned clinical programs, building trusted relationships with clinical, operational, and administrative leaders to advance strategic and operational priorities.
• Translate clinical and operational priorities into integrated analytics and improvement initiatives that deliver measurable improvements in quality, patient outcomes, experience, access, efficiency, and resource stewardship.
• Lead strategic performance improvement initiatives that address complex organizational challenges and support achievement of clinical program objectives.
• Facilitate data-informed decision making through performance reviews, operational assessments, strategic planning activities, and action-oriented discussions that convert insight into results.
• Build organizational capability in continuous improvement, performance management, and structured problem solving through coaching, consultation, and practical application.
• Design, implement, and sustain improvement systems, standards, methodologies, and routines that enable scalable and sustainable performance improvement across the organization.
• Develop and deliver enterprise education, training, and mentorship programs that strengthen organizational capability in analytics, improvement science, and change leadership.
• Establish performance measurement and value realization frameworks that evaluate the impact, sustainability, and benefits of improvement initiatives.
• Lead, develop, and inspire a high-performing team of performance improvement and analytics professionals, providing coaching, mentorship, performance management, succession planning, and opportunities for professional growth.
• Foster a culture of accountability, collaboration, innovation, continuous learning, and excellence, while building communities of practice and strengthening improvement capability across UHN.

Qualifications

• A Master’s degree in Health/Hospital Administration, Business Administration, or related field preferred.
• At minimum ten (10) years of practical experience in hospital/healthcare management/leadership roles with a proven understanding of data analysis principles, data interpretation, data visualization, and quality improvement
• Certifications in Lean/Six Sigma or equivalent Quality Improvement Methodology
• Excellent written and verbal communication skills, interpersonal skills, and the ability to work collegially and interact effectively with diverse stakeholders at all levels of the organization.
• Extensive stakeholder/relationship and change management knowledge and expertise.
• Ability to effectively communicate data insights to both technical and non-technical stakeholders, promoting data literacy throughout the organization.
• Strong critical thinking and analytical ability with attention to detail, capable of visualizing complex organizational data to derive insights.
• Capacity to identify and address complex issues in healthcare delivery and develop actionable strategies for improvement.
• Highly inquisitive and can stay on top of the latest trends and industry best practices.
• Proven experience in managing a high performing and diverse team
• Additional certifications such as Project Management Professional (PMP), Business Relationship Management Professional (BRMP), Certified Change Management Professional (CCMP), Program Management Professional (PgMP), Portfolio Management Professional (PfMP) considered an asset.
• Working knowledge and understanding of Epic and data visualization applications considered an asset.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.