Senior Manager, Client Onboarding and Risk Management

RBC; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

RBC is seeking a Senior Manager, Client Onboarding and Risk Management to join its National Office. You will lead the High Risk Client program within Commercial Banking, shaping onboarding policies for higher risk business clients and ensuring AML compliance.

The role is a fixed-term 18-month contract covering a maternity leave; you will develop and maintain policies, monitor risk, and partner across teams to improve onboarding, reporting, and client satisfaction.

Qualifications

• University degree or equivalent experience.
• Ability to manage multiple initiatives simultaneously.
• Analytical, proactive problem solver with business agility.

Responsibilities

• Manage the Business High Risk Client portfolio, including developing policies and processes around onboarding and maintenance/monitoring of High Risk Client types and segments.
• Ensure the High Risk Client program is compliant with AML laws and regulations while minimizing the potential impact on our clients.
• Lead and conduct client onboarding requests and remediation activities to ensure ongoing assessments of risk appetite and partnering with Enterprise AML on their HRC programs.
• Provide general subject matter expertise and support day-to-day advisory and policy related requests in the G2-1 policy inbox.
• Support audit and compliance reviews and action plans to address policy gaps, issues and opportunities.
• Work with internal groups to lower error rates, improve service levels, and increase reliability to continually improve Client Satisfaction levels.
• Accountable for dashboard reporting including tracking to SLAs for files decisioned (including approvals, declines and/or de-market) as well as highlighting trends and issues.
• Support Director, BDA & Client Risk Management with day-to-day governance over G2 policy, any related special initiatives including emerging regulatory initiatives or in support of the broader Business Deposit Account & Operating Services goals and objectives as needed.

Skills

AML Policies

Anti-Money Laundering

Onboarding

Risk Policies

Education

University degree

Job description

What is the opportunity?

The Senior Manager, Client Onboarding and Risk Management will join a National Office business banking product team and will be accountable for the execution and delivery of Commercial Banking’s High Risk Client program. You will support the development of programs, policies and procedures as it relates to client onboarding and account opening for higher risk business clients.

Job Description

What is the opportunity?

The Senior Manager, Client Onboarding and Risk Management will join a National Office business banking product team and will be accountable for the execution and delivery of Commercial Banking’s High Risk Client program. You will support the development of programs, policies and procedures as it relates to client onboarding and account opening for higher risk business clients.

This will be an 18 month fixed-term contract position covering a maternity leave.

What will you do?

• Manage the Business High Risk Client portfolio, including developing policies and processes around onboarding and maintenance/monitoring of High Risk Client types and segments.
• Ensure the High Risk Client program is compliant with AML laws and regulations while minimizing the potential impact on our clients.
• Lead and conduct client onboarding requests and remediation activities to ensure ongoing assessments of risk appetite and partnering with Enterprise AML on their HRC programs.
• Provide general subject matter expertise and support day-to-day advisory and policy related requests in the G2-1 policy inbox.
• Support audit and compliance reviews and action plans to address policy gaps, issues and opportunities
• Work with internal groups to lower error rates, improve service levels, and increase reliability to continually improve Client Satisfaction levels
• Accountable for dashboard reporting including tracking to SLAs for files decisioned (including approvals, declines and/or de-market) as well as highlighting trends and issues.
• Support Director, BDA & Client Risk Management with day-to-day governance over G2 policy, any related special initiatives including emerging regulatory initiatives or in support of the broader Business Deposit Account & Operating Services goals and objectives as needed.

What do you need to succeed?

Must have:

• University degree or equivalent experience
• Proven ability to manage multiple initiatives simultaneously
• Demonstrated business agility and problem-solving experience and proactive, analytical mindset

Nice to have:

• Experience & knowledge of AML risk and regulations
• Professional demeanor and comfort with verbal and written communication to different groups within the organization and varying seniority levels, including front-line advisors and sales teams

What’s in it for you?

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

AML Policies, Anti-Money Laundering (AML), Onboarding, Risk Policies

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2026-08-18

Application Deadline: 2026-09-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.