Senior Manager Canadian Commercial Banking

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 123,000 - 145,000; Full time

Job summary

The Toronto-Dominion Bank (TD) in Toronto, Ontario, is hiring for a senior leadership role within Personal & Commercial Banking. You will lead and manage a large, multifaceted function, guiding service and advice activities, and driving customer experience and risk management.

You will coach a team of colleagues, set standards, partner with stakeholders, and execute the annual business plan while ensuring efficiency and compliance in a dynamic banking environment.

Responsibilities

• Leads and manages a large and significant multifaceted business function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex service and advice activities and/or specialized support on all SBB products and services.
• Customer – Lead, coach and develop a team of service and advice Colleagues on services, product and advice informational conversations and/or advice-giving strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Customer – Oversees the development of service and advice Colleagues within the center on advice / guidance/ solution giving strategies and tactics to improve overall customer / partner experience
• Customer – Leads the execution and achievement of the team's customer / partner experience targets by coaching and modelling appropriate behaviours
• Customer – Set service and control standards aligned to overall business objectives and oversee / monitor deliverables and results
• Customer – Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service
• Shareholder – Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Shareholder – Plan and execute business development activities, review and communicate results, and adjust tactics accordingly results, and adjust tactics accordingly
• Shareholder – Execute on the annual business plan to deliver results aligned with business strategies
• Shareholder – Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
• Shareholder – Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement
• Shareholder – Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise
• Shareholder – Protect the interests of the organization – identify and manage risks, and elevate non-standard, high risk transactions / activities as necessary
• Shareholder – Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Shareholder – Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Shareholder – Ensure Colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct and Ethics
• Employee / Team – Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Employee / Team – Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Employee / Team – Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Employee / Team – Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues
• Employee / Team – Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Employee / Team – Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities represent TD's brand
• Employee / Team – Connect the alignment of colleague's contributions with the TD Shared Commitments
• Employee / Team – Build and retain an engaged and diverse team that embraces diversity of thought, to collaborate with other functions and teams
• Employee / Team – Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation
• Employee / Team – Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Employee / Team – Develops annual and/or long-term plans for own area that are aligned with enterprise wide priorities, reinforcing a focus on results that align to One TD
• Employee / Team – Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Employee / Team – Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Breadth & Depth – Responsible for managing multiple, broad and highly complex teams which are diverse in scope
• Breadth & Depth – Sets strategic direction for the center, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals
• Breadth & Depth – Directs / manages large-scale center that may span across multiple areas / businesses, involving significant scope and complexity
• Breadth & Depth – Understands enterprise strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational / process improvements to enhance value to the organization
• Breadth & Depth – Directs the development of resolutions, plans and strategies for business advancement
• Breadth & Depth – Key partner contact with cross-functional teams across TDBG or external contacts and/or customers
• Breadth & Depth – Generally reports to an Executive Experience & Education
• Undergraduate degree and/or 10+ years relevant experience
• NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements.

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $59.12 - $69.55 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

• Leads and manages a large and significant multifaceted business function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex service and advice activities and/or specialized support on all SBB products and services.
• Customer · Lead, coach and develop a team of service and advice Colleagues on services, product and advice informational conversations and/or advice-giving strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Customer · Oversees the development of service and advice Colleagues within the center on advice / guidance/ solution giving strategies and tactics to improve overall customer / partner experience
• Customer · Leads the execution and achievement of the team's customer / partner experience targets by coaching and modelling appropriate behaviours
• Customer · Set service and control standards aligned to overall business objectives and oversee / monitor deliverables and results
• Customer · Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service
• Customer · Primary escalations point for significant risk matters / exceptions
• Shareholder · Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Shareholder · Plan and execute business development activities, review and communicate results, and adjust tactics accordingly results, and adjust tactics accordingly
• Shareholder · Execute on the annual business plan to deliver results aligned with business strategies
• Shareholder · Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
• Shareholder · Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement
• Shareholder · Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise
• Shareholder · Protect the interests of the organization – identify and manage risks, and elevate non-standard, high risk transactions / activities as necessary
• Shareholder · Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Shareholder · Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Shareholder · Ensure Colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct and Ethics
• Employee / Team · Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Employee / Team · Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Employee / Team · Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Employee / Team · Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues
• Employee / Team · Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Employee / Team · Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities represent TD's brand
• Employee / Team · Connect the alignment of colleague's contributions with the TD Shared Commitments
• Employee / Team · Build and retain an engaged and diverse team that embraces diversity of thought, to collaborate with other functions and teams
• Employee / Team · Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation
• Employee / Team · Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Employee / Team · Develops annual and/or long-term plans for own area that are aligned with enterprise wide priorities, reinforcing a focus on results that align to One TD
• Employee / Team · Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Employee / Team · Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Breadth & Depth · Responsible for managing multiple, broad and highly complex teams which are diverse in scope
• Breadth & Depth · Sets strategic direction for the center, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals
• Breadth & Depth · Directs / manages large-scale center that may span across multiple areas / businesses, involving significant scope and complexity
• Breadth & Depth · Understands enterprise strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational / process improvements to enhance value to the organization
• Breadth & Depth · Directs the development of resolutions, plans and strategies for business advancement
• Breadth & Depth · Key partner contact with cross-functional teams across TDBG or external contacts and/or customers
• Breadth & Depth · Generally reports to an Executive Experience & Education

Undergraduate degree and/or 10+ years relevant experience

NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific