Senior District Manager, Mobile Mortgage Specialist

The Toronto-Dominion Bank (Canada); Richmond; Sur place; CAD 116 000 - 163 000; Plein temps

Résumé du poste

The Toronto-Dominion Bank (Canada) Richmond-based Senior District Manager will lead a team of Specialized sales professionals, focusing on talent acquisition, retention strategies, and performance coaching. You will manage relationships with Branch Banking stakeholders and OneTD partnerships to drive growth.

You will recruit and retain Specialists, develop new business, provide sales training, and ensure adherence to bank policies while pursuing challenging sales goals and delivering outstanding

Qualifications

• Experience leading a specialized sales team.
• Proven ability to recruit and retain talent.
• Strong relationship-building with branch stakeholders.
• Experience in developing sales strategies and coaching.
• Ability to manage risk and ensure compliance.

Responsabilités

• Lead and coach the specialized sales team in applying sales management strategies.
• Recruit, select and retain Specialists.
• Develop new business and build key relationships.
• Provide sales training and joint field work.
• Meet bank goals while delivering client-focused service.
• Develop and implement sales strategies to achieve objectives.
• Coach employees to identify customer needs and deliver solutions.
• Ensure compliance with bank policies and controls.
• Lead cross-functional initiatives and manage risk.

Connaissances

Talent acquisition

Team leadership

Sales coaching

Relationship management

Strategic sales planning

Formation

Undergraduate degree or college diploma

Outils

CRM systems

Sales tools

Description du poste

Work Location: Richmond, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $115,600 - $163,200 CAD This role is eligible for commission based earnings plus base pay earnings based on local minimum wage. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The Senior District Manager (SDM) is responsible for leading a team of specialized sales professionals. The SDM is focused on talent acquisition of new Specialists, development of retention strategies, performance coaching and managing relationships with our key Branch Banking stakeholders and/or OneTD partnerships.

CUSTOMER

• Lead and coach the Specialized sales team in applying sales management strategies and in the use of systems/tools
• Recruit, select and retain new and existing Specialists
• Develop new business and build key relationships
• Provide and reinforce' sales training and joint field call work
• Find, secure and negotiate mutually profitable customer-centric relationships based on advice, service and sales professionalism
• Help and serve clients, meeting their needs while achieving bank goals and objectives
• Build and maintain relationships and networks to influence and establish competitive advantage

SHAREHOLDER

• Contribute to the development and implementation of sales strategies to achieve business objectives and sales goals
• Plan and execute business development activities, review and communicate results, and adjust tactics accordingly
• Coach and develop employees to proactively identify customer product and services needs and to deliver on the business sales, advice strategies and individual goals
• Identify and develop relationships with existing customers and external referral sources to generate demand for products/services
• Achieve business objective for Operational Excellence
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Follow and ensure employees understand and apply bank operating policies and procedures
• Keep current on emerging issues, trends and evolving regulatory requirements, assess potential impacts to the Bank, and support the team in staying knowledgeable
• Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed (i.e.,escalate non-standard, high risk transactions / activities to appropriate levels and relevant stakeholders and business management where required)
• Ensure business operations are in compliance with applicable internal and external requirements and appropriate controls/processes are effectively followed and managed (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
• Ensure key controls and processes are effectively followed and managed
• Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance / risk / governance issues
• Protect the interests of the organization – identify and manage risks, and escalation non-standard, high-risk transactions / activities as necessary
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
• Connect the alignment of colleague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed, quality (accuracy) and get things done
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Model sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues, and lead collaboration with other functions and teams
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation
• Enable a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

BREADTH & DEPTH

• Expert level professional role with a focus on providing business development, customer relationship management and/or sales advisory support within their own area of specialty
• Requires an in-depth and advanced understanding of products/services and key competitors
• Identifies referral opportunities across business lines and segments
• Understands the business and technical principles that underpin the design and delivery of the products and services provided
• Possesses a deep/specialized understanding of the business, the competitive landscape and economic/market issues; recommends best practices to improve products or services; integrates a deep understanding of target customer market and dynamics
• May serve as a product or customer segment knowledge resource
• Coordinates the identification, pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationship
• Solves or may lead others to solve complex problems; leads efforts to develop new product and service solutions
• Exercises judgement in planning and developing customized account management processes; focuses on customizing advice and solutions
• Impacts a range of sales achievement (P&L) of their own team and related teams
• Puts solutions in context when presenting complex alternatives and framing advice
• Work performed under minimal management guidance and supervision
• Identify and leads customer problem resolution
• Reports to AVP

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or community college diploma preferred
• Minimum 3-5 years People Management experience
• Product Knowledge in Real Estate Secured Lending (RESL)

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific