Senior Manager, Business Risk & Governance - Cards

RBC; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join RBC as a Risk Manager where you'll play a pivotal role in overseeing risk management for the Credit Cards business unit. Collaborate with various teams to ensure compliance, evaluate internal controls, and provide strategic insights while fostering a culture of risk awareness within a dynamic, high-performing team.

Benefits

Opportunity to make a lasting impact

Work in a dynamic, collaborative team

Challenging work opportunities

Qualifications

• Solid knowledge of the Credit Card business.
• Experience in Risk & Regulatory Management.
• Ability to impact and influence decision-making.

Responsibilities

• Evaluate internal controls and risk procedures.
• Support the development of risk reports.
• Manage regulatory requirements and ensure compliance.

Skills

Knowledge of Credit Card business

Understanding of regulatory environment

Business acumen

Communication skills

Leadership skills

Education

Undergrad or Postgrad degree

Job description

Job Summary

Job Description

What is the opportunity?

This role is a key member of a team that acts as a Centre of Excellence to ensure comprehensive risk identification, evaluation, mitigation, and monitoring across all risk types for the Credit Cards business unit across all channels. You will engage with program and initiative teams, as well as Second Line partners, to ensure projects understand and adhere to regulatory compliance requirements and risk controls.

The Business Risk & Governance team provides risk advice, counsel, and guidance to product managers, other business owners, and senior management to enable key business initiatives. You will apply professional judgment to solve problems and find solutions to complex business risk scenarios through collaboration and consensus building.

You will ensure adherence to the Enterprise Risk Framework and its policies, including: (1) risk identification, assessment, and mitigation; (2) risk & control design; and (3) risk issue resolution, ongoing attestation, reporting, and communication.

This role also supports oversight of compliance issues and regulatory implementations to ensure alignment with business strategies and operational constraints.

What will you do?

• Evaluate internal controls and risk procedures, ensuring they keep pace with business developments and are properly documented.
• Assist product managers and business owners in evaluating regulatory, legal, operational, and other risk considerations to find strategic solutions within RBC’s risk appetite, code of conduct, and culture.
• Support the development of risk updates and reports for Cards & Loyalty SMT, including Risk Appetite, LOB Dashboard, Monthly Business Reviews (MBRs), and the Annual Risk Assessment.
• Provide guidance on escalated production issues impacting legal or regulatory obligations, ensuring they are tracked and resolved proactively, with appropriate controls.
• Help develop policy requirements and supporting processes and controls.
• Collaborate with BRMS control testing to onboard controls and develop testing practices.
• Support and guide Risk Assessments, ensuring risks are identified, mitigated, and reported, with action plans as needed. Monitor Risk Appetite, Key Risk Indicators, and Control Testing Results.
• Act as a trusted advisor, facilitating trade-offs and prioritization decisions by providing strategic risk and regulatory insights based on thorough research and analysis.
• Manage regulatory requirements and reporting, supporting their implementation to ensure alignment with business strategies and operational needs, and respond effectively to regulatory bodies.

What do you need to succeed?

Must have:

• Solid knowledge of the Credit Card business
• Solid understanding of RBC’s Business and Functional Units
• Knowledge of credit systems (e.g., CCAS, CASPER, OLBB)
• Experience in Risk & Regulatory Management
• Strong business acumen and understanding of processes, systems, and technologies across Cards business
• Ability to impact and influence, make thoughtful decisions, and balance risk/reward
• Sensitivity to regulatory environment and reputational impacts
• Leadership, facilitation, negotiation, and communication skills
• Ability to respond to shifting priorities effectively

Nice to have:

• Undergrad/postgrad degree

What’s in it for you?

We thrive on challenge, growth, and collaboration to deliver trusted advice that helps clients thrive and communities prosper. We value support, potential, making a difference, and mutual success.

• Opportunity to make a lasting impact
• Work in a dynamic, collaborative, progressive, high-performing team
• Challenging work opportunities

Job Skills

Business Performance Management, Credit Card Authorization, Fraud, Handling, Issuing, Management, Marketing, Operations, Processing, Sales, Services, Systems, Risks, Investment Banking Analysis, Economics, Management Systems, Performance Measurement, Risk Management, Market Risk, Operational Risks, Performance Management, Private Label Credit Cards, Quality Management

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-06-11

Application Deadline: 2025-06-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Conclusion and Equal Opportunity Employment

At RBC, we believe in an inclusive workplace with diverse perspectives, supporting our growth as a leading bank. We foster a respectful, collaborative environment that promotes belonging and opportunity for all.

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