Senior Manager, Business Development (Franchise)

Loblaw; Brampton; On-site; CAD 100,000 - 132,000; Full time

Job summary

Loblaw Companies Limited seeks a Senior Manager, Business Development to bridge corporate strategy with franchise partners and drive nationwide store performance. This role partners with Franchise Operations, Legal, Procurement and Merchandising to optimize franchise profitability and renewals.

Based in Brampton or other head office locations, this national role requires travel and a strong financial mindset to support franchise programs and agreements.

Qualifications

• Minimum 5 years of progressive experience within the Canadian grocery retail industry.
• Strong knowledge of retail operations, business practices and franchise environment.
• Experience supporting or leading franchise businesses, store operations, multi-unit retail or related functions.
• Demonstrated ability to translate financial and operational data into actionable recommendations.

Responsibilities

• Manage and support a national portfolio of 100+ franchised stores across Canada to drive performance.
• Build trusted relationships with franchisees and internal partners as a strategic advisor.
• Provide oversight on retail P&L performance, including sales, margins and expenses.
• Analyze results to identify risks and opportunities and translate into practical actions.
• Partner with Legal, Procurement, Merchandising and Real Estate on franchise agreements and terms.
• Support development and management of franchise-related contracts and programs.
• Guide franchisees on business expectations, financial requirements and priorities.
• Lead cross-functional projects and initiatives to improve efficiency and franchise experience.
• Coach team members and foster an inclusive, performance-driven culture.

Skills

Franchise management

Finance acumen

Strategic partnerships

Leadership

Negotiation

Bilingual English/French

Excel

SAP

MicroStrategy

Education

Post‑secondary education in Business, Finance, Retail Management or related field

Tools

SAP

MicroStrategy

Excel

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Are you a strategic leader with a passion for driving business success through strong partnerships? Loblaw Companies Limited is seeking a highly motivated and autonomous Senior Manager, Business Development, to serve as a pivotal link between our corporate strategy and our valued franchise partners.

The Senior Manager, Business Development, reporting to the Director, Finance (Business Development), is responsible for supporting the performance and long-term success of a national portfolio of 100+ franchised retail stores across Canada. Acting as a strategic business partner to franchisees and internal stakeholders, this role combines strong retail knowledge, financial acumen and commercial insight to drive store performance, profitability and operational excellence, while supporting franchise agreements, renewals and broader business development initiatives. This is a national role and may be based out of one of our head office locations in Brampton, Quebec, Atlantic Canada or Western Canada, with domestic and international travel required as needed.

What you'll do:

• Manage and support a national portfolio of 100+ franchised retail stores across Canada, partnering closely with franchisees to drive sustainable business performance and operational excellence.
• Build strong, trusted relationships with franchisees and internal business partners, acting as a strategic advisor on business performance, profitability and key operational priorities.
• Provide oversight and guidance on retail P&L performance, including sales, gross margin, expenses, profitability and other key business drivers.
• Analyze financial and operational results to identify trends, risks and opportunities, and translate insights into practical recommendations that improve franchise and store performance.
• Leverage a strong understanding of the Canadian grocery retail environment, including store operations, labour, inventory, merchandising, customer experience and operating expenses, to inform business decisions.
• Partner with Franchise Operations, Legal, Procurement, Merchandising, Real Estate and other stakeholders on franchise agreements, renewals, amendments, commercial terms and related business matters.
• Support the development, review, implementation and ongoing management of franchise and related commercial agreements in partnership with Legal and key stakeholders.
• Guide franchisees in understanding business expectations, commercial terms, financial requirements and operational priorities.
• Support senior leadership on strategic business initiatives, franchise programs, retail transformation and other key priorities.
• Identify opportunities to improve processes, systems and ways of working that enhance productivity, efficiency and the overall franchise experience.
• Build strong cross-functional partnerships to advance key initiatives, resolve complex business issues and support effective decision-making.
• Provide business insights through financial analysis, reporting, forecasting and P&L analysis, with a focus on driving practical business outcomes.
• Manage competing priorities and stakeholder expectations in a complex, fast-paced and evolving retail environment.
• Lead, mentor and coach team members, supporting their development, performance and individual development plans.
• Foster an inclusive and collaborative team environment that encourages strong performance, accountability and belonging.
• Lead and support ad-hoc, strategic and cross‑functional projects as required.

What you bring:

• Post‑secondary education in Business, Finance, Retail Management or a related field.
• Minimum 5 years of progressive experience within the Canadian grocery retail industry, with strong knowledge of retail operations, business practices and the franchise environment.
• Hands‑on experience supporting or leading franchise businesses, store operations, multi‑unit retail or related retail business functions.
• Strong business and financial acumen, with demonstrated knowledge of retail P&L, including sales, margin, expenses, profitability and key operational drivers.
• Working knowledge of balance sheet concepts, including assets, liabilities, working capital and equity, and an understanding of how operational and commercial decisions impact financial results.
• Demonstrated ability to analyze financial and operational performance and translate complex information into clear, practical business recommendations.
• Experience building strong relationships with franchisees, store operators, vendors or other external business partners.
• Experience partnering with Legal and cross‑functional teams on franchise agreements, contracts, commercial terms or related business matters is an asset.
• Strong understanding of retail operations and the ability to connect store‑level decisions to financial performance, customer experience and broader business outcomes.
• Excellent relationship‑building and interpersonal skills, with the ability to establish credibility, influence stakeholders and navigate complex business situations.
• Proven people leadership, mentoring and coaching capabilities.
• Strong analytical, problem‑solving and decision‑making skills, with the ability to balance financial, operational, franchisee, customer and organizational priorities.
• Excellent verbal and written communication skills, with strong influencing and negotiation capabilities.
• Bilingual fluency in English and French is strongly preferred.
• Advanced proficiency in Microsoft Excel, including PivotTables, XLOOKUP/VLOOKUP, formulas and data analysis, along with strong overall Microsoft Office skills.
• Familiarity with SAP and MicroStrategy is an asset.
• Ability to work effectively both independently and collaboratively in a complex, fast‑paced retail environment.
• Ability to travel domestically and internationally as required for business purposes, with limited notice.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.