Senior Manager, Analytics and Insights

Bank of Montreal; Toronto; On-site; CAD 86,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plan

Job summary

AIR MILES Reward Program is seeking an experienced analytics professional to lead data visualization and reporting initiatives at Bank of Montreal. You will design dashboards, build repeatable analytics solutions, and translate complex business questions into actionable insights for decision-makers.

Collaborating with Data Product, Engineering and Marketing teams, you will ensure data quality, governance, and scalable analytics while guiding a team of analysts and managers toward high

Qualifications

• Typically 7+ years of relevant experience and a post-secondary degree.
• Strong data visualization and data storytelling capabilities.
• Ability to translate business questions into analytical projects.
• Excellent verbal and written communication; collaboration across teams.

Responsibilities

• Design dashboards and analyses to address business questions.
• Identify trends and provide insights through visualization.
• Collaborate with data teams to scale analyses into repeatable solutions.
• Translate business needs to technical specifications.
• Ensure data quality and governance to reduce risk.

Skills

Data visualization

Data storytelling

Analytical thinking

Problem solving

Decision making

Collaboration

Communication

Ambiguity tolerance

Data-driven decisions

Data mining

Education

Post-secondary degree

Relevant field

Tools

SQL

Python

BI tools

Data automation

Job description

250 Yonge Street Job Family Group: Data Analytics & Reporting

Responsibilities

• Understands and articulates the business case of business questions and the estimated value being delivered.
• Designs dashboards and analyses to be performed, and appropriate visualization and analytics tools to use.
• Identifies trends and patterns to address identified business questions and provide insights through reporting and data visualization techniques.
• Works with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytics solutions and decision support tools.
• Builds various reporting dashboards using the most appropriate data extraction, data cleaning and data visualization techniques.
• Provides value through insights, reporting and data visualization techniques.
• Selects, configures and implements analytics solutions for consistency and repeatability.
• Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable business insights.
• Works with different teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
• Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them.
• Develops data visualizations of "large" amounts of data that facilitate the intuitive presentation of data to decision makers.
• Documents data flow, systems and processes to improve the design, implementation and management of business/group processes.
• Develops tools and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users; may include delivery of training to audiences.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
• Lead and mentor a team of analysts, senior analysts, and managers (i.e., setting priorities, managing workload, and supporting career growth).
• Guide the team in writing efficient SQL, using Python for more advanced analysis, and making the most of BI tools to visualize and share insights.
• Work closely with the Strategic Partnerships, Business Development and Marketing teams to understand priorities and deliver the data and insights they need.
• Collaborate with the Data Product and Engineering teams to improve data quality, structure, or consistency.
• Ensure the team meets SLAs tied to key Partner contracts.
• Translate business questions into clear analytical projects and communicate results in plain language to both technical and non-technical audiences.
• Tackle complex problems independently.
• Influence decision-making by highlighting key trends, opportunities, and risks for our Partners and the business.
• Develop and maintain standardized reporting to reduce manual work and improve consistency.
• Oversee quality control to ensure data accuracy, reliability, and compliance with privacy/governance requirements to reduce risk for Blue Rewards and BMO.

Qualifications

• Intermediate level of proficiency: Technical design optimization.
• Decision Making.
• Systems Thinking.
• Advanced level of proficiency: Data visualization.
• Data storytelling.
• Data mining.
• Illustration.
• Creative thinking.
• Problem Solving.
• Insights design.
• Insights development and reporting.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 7+ years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.

Salary

Salary: $85,500.00 - $185,000.00 Pay Type: Salaried

The above represents AIR MILES’ pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position. AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards.

Benefits

• AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
• Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.
• Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked.
• For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.
• AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards.
• To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total‑Rewards

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly‑owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR‑MILES.

Who we are

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good.

We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers.

Air MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.