Specialist, AI Strategy and Operations

Bell; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive compensation and benefits

Job summary

Bell is seeking a strategic leader to drive enterprise AI programs, align stakeholders, and oversee end-to-end delivery and adoption across the organization.

Responsibilities include developing roadmaps, establishing governance, and accelerating AI adoption with scalable, ethical solutions while coordinating with Data Engineering and Data Science teams.

Qualifications

• Bachelor's degree or higher in Business, CS, IT, Data Science, or related field, or equivalent work experience.
• At least 2 years in technology consulting, AI strategy, AI consulting, or related AI field.
• Experience with advanced AI models, including LLMs, and AI-driven solutions with cross-functional teams.
• Certifications in AI, ML, or Data Governance are highly valued.
• Strong problem-solving and analytical skills translating tech concepts to business strategy.

Responsibilities

• Manage end-to-end delivery of AI initiatives, aligning requirements, roadmaps, and adoption with measurable business value.
• Lead AI adoption programs, develop education materials, establish AI best practices, and communicate progress.
• Advise teams on AI opportunities, define business requirements, and tailor solutions to workflows.
• Build AI-powered agents using enterprise tools to improve productivity and decision-making.
• Track and manage AI use cases with prioritization and resource allocation.

Skills

AI strategy

LLMs

Stakeholder alignment

Problem solving

Education

Bachelor's degree or higher in relevant field

Tools

Python

Data governance

Job description

Req Id: 431704

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

This role supports the delivery of enterprise AI programs and helps accelerate AI adoption across the organization. Responsible for the end‑to‑end delivery of AI initiatives, you will identify high‑value opportunities, align stakeholders, define roadmaps, and oversee implementation and adoption to deliver measurable business outcomes. In parallel, you will accelerate AI adoption through the development of AI‑powered agents, structured enablement, and robust governance practices. You will establish best practices, create training and guidance, manage the AI use case portfolio, reduce duplication of effort, and ensure the ethical, secure, and compliant use of AI across the organization. This role requires a strategic leader who can balance program execution with organizational enablement, fostering innovation while helping teams confidently and responsibly adopt AI at scale.

Key Responsibilities

• Managing the delivery of AI initiatives, including opportunity assessment, business case development, roadmap creation, stakeholder alignment, implementation planning, and adoption tracking. Working closely with Data Engineering, Data Science, and business teams to define requirements, coordinate delivery activities, manage dependencies, and ensure AI solutions deliver measurable business value.
• Spearheading AI adoption initiatives and managing the associated change management processes, which includes developing comprehensive education and training materials, establishing AI best practices, and ensuring team members remain informed about advancements.
• Serving as a key consultant to various teams, providing expert guidance and support to help identify AI opportunities, define business requirements, and implement solutions tailored to specific needs and workflows.
• Building and deploying advanced AI‑powered agents using platforms such as Copilot, Gemini Enterprise, and other enterprise‑approved AI tools to enhance productivity, decision‑making, and day‑to‑day team workflows.
• Systematically tracking and program managing all AI use cases across the Business Unit to ensure comprehensive visibility, prioritisation against business objectives, progress monitoring, and effective resource allocation.

Critical Qualifications

• A Bachelor's degree or higher in a relevant field such as Business, Computer Science, Information Technology, Data Science, or a related discipline or relevant work experience
• A minimum of two years of progressive professional experience in roles related to technology consulting, AI strategy, AI consulting, or the broader fields of artificial intelligence, machine learning, or data science.
• Demonstrated experience working with advanced AI models, including Large Language Models (LLMs), understanding their capabilities and applications, and proven experience in developing AI‑driven solutions with cross‑functional stakeholders
• Possession of relevant professional certifications in AI, Machine Learning, or Data Governance is highly valued.
• Exceptional problem‑solving and analytical skills, with the ability to translate complex technical concepts into clear business strategies.

Preferred Qualifications

• Experience in developing AI strategy roadmaps and a track record of successfully leading cross‑functional teams in technology projects.
• Familiarity with applied AI concepts and methodologies, including GenAI, LLMs, AI agents, prompt engineering, RAG, and responsible AI practices. Working knowledge of data architecture, data warehousing, and data governance principles.
• Experience in establishing AI Centres of Excellence or similar strategic AI initiatives within an organization.
• Proficiency with common AI development environments, programming languages (such as Python), and data analysis tools.
• A background in change management, particularly related to the adoption of new technologies and data‑driven practices.
• Experience in telecommunications or other operational‑heavy roles is an asset

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 09/29/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.