Senior Logistics Coordinator, Outbound

HelloFresh; Toronto; On-site; CAD 68,000 - 78,000; Full time

Benefits offered by this job

Box discount

Health & wellness benefits

RRSP matching

Vacation & PTO

Parental leave top-up

Learning & development

Team events

Diversity & inclusion initiatives

Job summary

HelloFresh Canada is seeking a Senior Coordinator, Outbound Logistics in Toronto to lead the carrier network across last mile and middle mile. You will own onboarding, cost strategies, and ongoing performance management, transforming data into actionable improvements.

You will renegotiate rates, drive network strategy, and partner with Analytics, Finance, and Operations to optimize service quality and cost per shipment.

Qualifications

• 3–5 years of experience in Logistics, Supply Chain, or Operations focused on carrier management and onboarding.
• Experience managing carriers against KPIs and leading corrective actions.
• Strong commercial acumen with rate negotiations and cost modelling.
• Advanced Excel/Sheets proficiency and ability to build scorecards and trackers.

Responsibilities

• Own day-to-day and strategic relationships with last mile and middle mile carriers across Canada.
• Hold carriers accountable to KPIs, focusing on OTP and CC error rates.
• Lead regular business reviews, escalations, and action plans with partners.
• Lead end-to-end onboarding of new carrier partners and system integrations.
• Identify gaps and onboard partners to fill them.
• Own carrier cost performance and develop a roadmap to reduce costs while maintaining service quality.
• Lead rate negotiations and renewals; benchmark pricing and identify savings.
• Model cost scenarios with Finance and Analytics to quantify impact of changes.
• Monitor OTP and CC metrics; drive resolution and root-cause analysis.
• Develop scorecards and reporting to enable transparency and accountability.
• Contribute to long-term network strategy for Canada and diversification.
• Collaborate with Systems, Analytics, CX, and Operations to align carrier performance with goals.

Skills

Carrier management

KPI management

Excel/Sheets

TMS

Data analysis

Stakeholder management

Autonomous work

On-time performance

Tools

TMS

Routing platforms

Google Sheets

Excel

Job description

Location: Toronto, ON

S’more about the team:

The Senior Coordinator, Outbound Logistics is a strategic, high-ownership role responsible for managing HelloFresh Canada’s carrier network across both last mile and middle mile. You will serve as the primary point of contact for all carrier relationships — from onboarding new partners to holding the existing network accountable for quality and cost performance.

While the Systems and Analytics teams provide the tools and data, you are the operator who turns insight into action: renegotiating rates, escalating service failures, shaping network strategy, and continuously raising the bar on what “great” looks like for Canadian logistics.

Lettuce share what this role will be responsible for:

Carrier Management & Accountability

• Own day-to-day and strategic relationships with last mile and middle mile carriers across the Canadian network


• Hold carriers accountable to agreed KPIs, with a focus on On-Time Performance (OTP) and Contactless Completion (CC) error rates


• Lead regular business reviews, issue escalations, and corrective action plans with carrier partners

Onboarding & Network Expansion

• Lead end-to‑end onboarding of new carrier partners, including operational setup, system integration, and readiness validation


• Identify network gaps and proactively source, evaluate, and onboard partners to fill them

Cost Strategy & Optimization

• Own carrier cost performance across the network; develop and execute a roadmap to continuously reduce cost per shipment without compromising service quality


• Lead rate negotiations and contract renewals; benchmark carrier pricing against market and identify savings opportunities


• Partner with Finance and Analytics to model cost scenarios and quantify the impact of network changes

Quality & Continuous Improvement

• Monitor OTP, CC errors, and other service metrics; identify root causes and drive resolution with carriers


• Develop and maintain scorecards and reporting frameworks that create transparency and drive accountability


• Champion a culture of continuous improvement across the carrier base

Network Strategy

• Contribute to the long-term logistics network strategy for Canada, including carrier diversification, regional coverage, and resilience planning


• Translate business growth plans into network requirements; proactively adjust carrier mix and capacity to stay ahead of demand

Cross-functional Collaboration

• Partner with Systems, Analytics, Customer Experience, and Operations teams to align carrier performance with broader business goals


• Act as the voice of the carrier network internally, surfacing risks, opportunities, and trade-offs to leadership


• All other duties, as assigned

Sound a-peeling? Here’s what we’re looking for:

• 3–5 years of experience in Logistics, Supply Chain, or Operations, with a focus on carrier management, partner onboarding, and network optimization


• Demonstrated experience managing carriers against performance KPIs (OTP, damage rates, service failures) and leading corrective action processes


• Strong commercial acumen — comfortable with rate negotiations, contract management, and cost modelling


• Advanced proficiency in Excel and/or Google Sheets; able to build and manage performance scorecards, cost trackers, and cross-referenced datasets independently


• Experience working with Transportation Management Systems (TMS) and routing or logistics platforms


• Analytical mindset — able to identify trends in carrier performance data and translate them into clear action plans


• Excellent stakeholder management skills; comfortable holding external partners accountable while maintaining productive working relationships


• Highly organized and detail-oriented, with low error tolerance when managing carrier data, service areas, and network configurations


• Ability to work autonomously, manage multiple priorities, and drive projects forward without a dedicated team


• Experience in e-commerce, meal kit, or high-volume B2C logistics is an asset

Let’s cut to the cheese, this is why you’ll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.


• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self‑care needs, and 25% discount on GoodLife fitness memberships!


• RRSP Matching - Competitive RRSP matching program offered


• Vacation & PTO - Time off is also an important part of self‑care! We offer generous vacation and PTO to help you create a good work‑life balance.


• Family Benefits - A parental leave top‑up program for expectant parents.


• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.


• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!


• Diversity & Inclusion Initiatives -With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.


• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Toronto, ON Pay Range

$67,725—$77,725 CAD

This is a posting for an existing vacancy. We are actively seeking to fill this position.