Senior Living Resident Services Lead

PARC Retirement Living; White Rock; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Meaningful work

Subsidized meals and beverages

Supportive, diverse team and training

Job summary

PARC Retirement Living, a respected operator of independent senior-living communities, seeks a Resident Services Manager for its Oceana PARC team in White Rock. The role combines overseeing resident services and administration with supporting Active Living programs and sales tasks, ensuring a high-quality resident experience.

You will manage move-ins/outs, residence tours, and orientations, and build strong relationships with residents and families.

Qualifications

• Degree in business or related field.
• Front Office Management or Accommodation experience in retirement living or hospitality.
• Experience managing, training and motivating a team.
• Proficiency in MS Word, Excel, Outlook and PowerPoint; Yardi or Sherpa is a plus.
• Strong organizational and time-management skills.
• Empathy for seniors and families.

Responsibilities

• Oversee resident services, administration and reception team.
• Oversee Active Living programs and sales tasks as needed.
• Organize move-ins, move-outs, residence tours and orientations.

Skills

Excellent communication

Team leadership

Time management

Data analytics

Microsoft Office

Education

Bachelor's degree in business or related field

Tools

Yardi

Sherpa

Microsoft Word

Excel

Outlook

PowerPoint

Job description

PARC Retirement Living, a respected operator of independent senior-living communities, seeks a Resident Services Manager for its Oceana PARC team in White Rock. The role combines overseeing resident services and administration with supporting Active Living programs and sales tasks, ensuring a high-quality resident experience.

You will manage move-ins/outs, residence tours, and orientations, and build strong relationships with residents and families.