Senior Living Dining Server — Resident-Focused Service

Thehamletsatduncan; Sherwood Park; On-site; CAD 28,000 - 40,000; Full time

Job summary

Optima Living in Alberta is seeking a Server to provide courteous meal service to residents and guests, set up dining areas, and maintain cleanliness before, during, and after meals. You will follow person-centered care principles and stay aligned with policies, with opportunities to participate in team activities and quality initiatives.

The role requires knowledge of safe food handling, strong communication skills, and flexibility to work various shifts in a residential care setting.

Qualifications

• Experience in a food services role is an asset.
• Experience in a residential care or mental health environment is an asset.
• Knowledge of safe food handling and sanitation practices is required.
• Strong personal hygiene practices are required.
• Food Safe certification is an asset.
• CPR and First Aid certification is an asset.
• Ability to communicate professionally and maintain respectful relationships with residents, team members, volunteers and visitors.
• Strong interpersonal and communication skills, both oral and written.
• Demonstrates the ability to effectively organize, prioritize and problem solve.
• Ability to work independently and in cooperation with others.
• Ability to manage and resolve difficult and challenging situations effectively and respectfully.
• Physical and mental ability to carry out the duties of the position including adherence to provincial health legislation.
• Ability to safely operate equipment according to established protocols.
• Computer literacy skills required.
• Flexibility to work a variety of shifts.

Responsibilities

• Serves meals and beverages to residents according to their dietary restrictions and individual preferences while encouraging independent feeding.
• Sets up, cleans and sanitizes the dining room and servery prior to and after meal service.
• Sets up, serves and cleans dining areas during special events, large orders and catered functions as needed.
• Interacts with residents to take meal orders and answer menu questions.
• Provides tray services according to the care or service plan.
• Prepares and serves a variety of beverages, including freshly brewed coffee and tea.
• Dispenses nourishments for delivery to resident areas.
• Stores food in designated areas following all food safety and sanitation procedures.
• Assists with receiving food and supplies and stores them in the appropriate areas while observing proper stock rotation.
• Ensures a safe and sanitary environment for team members and residents through adherence to organizational standards and protocols.
• Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
• Identifies maintenance issues and reports them following established maintenance procedures.
• Responds promptly during emergency codes in alignment with organizational standards and protocols.
• Contributes to quality improvement initiatives by sharing ideas and providing feedback.
• Demonstrates knowledge of and compliance with Occupational Health and Safety regulations.
• Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.
• Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.
• Completes orientation upon hire and annual mandatory education as assigned.
• Supports new team members through their orientation process.
• Participates in team meetings and stays informed on relevant internal communications.
• Performs other duties as required to support operational needs.

Skills

Food service experience

Professional communication

Interpersonal and written skills

Organization and problem solving

Teamwork and independence

Handling difficult situations

Computer literacy

Shift flexibility

Tools

Computer literacy

Job description

Optima Living in Alberta is seeking a Server to provide courteous meal service to residents and guests, set up dining areas, and maintain cleanliness before, during, and after meals. You will follow person-centered care principles and stay aligned with policies, with opportunities to participate in team activities and quality initiatives.

The role requires knowledge of safe food handling, strong communication skills, and flexibility to work various shifts in a residential care setting.