Senior Licensing Officer (Program Admin Officer 1-2)

Government of Nova Scotia; Dartmouth; On-site; CAD 54,000 - 78,000; Full time

Benefits offered by this job

Defined Benefit Pension

Health Insurance

Dental

Life Insurance

Vacation

Employee Assistance Program

Job summary

Government of Nova Scotia in Dartmouth seeks a Program Administration Officer 1-2 to manage licensing approvals for gaming, liquor, and place of amusement, ensuring compliance with Gaming Control Act, Liquor Control Act, and related legislation.

You will supervise licensing staff, review applications, liaise with enforcement, and handle fees and documentation while maintaining accuracy and confidentiality in a fast-paced environment. A bachelor’s degree and supervisory experience are required.

Qualifications

• Bachelor's degree plus 1 year related experience.
• Experience supervising staff in a customer service environment.
• Ability to apply policies and interpret legislation effectively.
• Excellent data entry skills with high accuracy.
• Proficient in Microsoft Office; able to learn specialized programs.

Responsibilities

• Directly supervising up to six licensing staff and reviewing recommendations to ensure compliance.
• Ensuring proper development and implementation of the Amanda database.
• Reviewing financial information for licensees and advising applicants and charitable organizations.
• Liaising with the Investigation & Enforcement Division regarding non-compliance issues.
• Meeting with the public; handling inquiries, assessing applications for temporary licensing, and reconciling bingo licensing fees.
• Ensuring applications are complete with all required documentation per acts, regulations, policies and the Criminal Code of Canada.

Skills

Supervising staff

Customer service

Data entry

Microsoft Office

Amanda database

Education

Bachelor's degree

Tools

Amanda database

Job description

Competition #: 49601

Department: Service Nova Scotia

Location: DARTMOUTH

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 21-Aug-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mission is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

About Our Opportunity

Reporting to the Permanent Licensing Manager, Licensing and Registration, the Program Administration Officer 1-2 is responsible for managing the approval, processing and issuance of gaming, place of amusement and special occasion liquor licenses within the parameters of Nova Scotia Alcohol and Gaming Division. This includes ensuring that gaming, liquor and amusement applications comply with regulations made pursuant to the Gaming Control Act, Liquor Control Act, and Theatres and Amusement Act, and other relevant legislation.

Primary Accountabilities

• Directly supervising up to six (6) licensing staff and reviewing recommendations by these officers to ensure overall legislative and program compliance.
• Ensuring proper development and implementation of the Amanda database.
• Reviewing and analyzing financial information for licensees and provides direction, when needed, to applicants and charitable organizations regarding the division's licensing process, programs and services.
• Liaising daily with the Investigation & Enforcement Division concerning issues of non-compliance.
• Meeting regularly with the public and may act as the first contact for the Division, answer client inquiries, interview and assess applications regarding eligibility for temporary licensing and reconciles bingo licensing fees.
• Ensuring that the applications are complete and accompanied by all applicable documentation in accordance with the various acts, regulations, policies, guidelines and the Criminal Code of Canada.
• Working in collaboration with the team to collect the applicable fees on behalf of the Division, either in cash or by cheque, debit or credit cards and provide requisite receipts for payments and other financial reconciliations as required.

Qualifications And Experience

To be considered for this opportunity, you possess a bachelor's degree plus one (1) year of related experience. An equivalent combination of training and experience will be considered. Related experience will include providing in-person customer service excellence.

In Addition

• You must have experience in supervising staff in a customer service, client-centered environment.
• You have experience working with a high volume, fast-paced, time sensitive work environment whereby the work is confidential in nature.
• You have the expertise to apply policies and interpret legislation and regulation effectively in order to process transactions and respond to customer inquiries in a timely fashion.
• You possess excellent data entry skills and the ability to work with a high degree of accuracy.
• You must be proficient in a variety of software programs such as Microsoft Office Suite and have a demonstrated ability to learn specialized programs.

Experience working with Amanda database program would be considered an asset.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

This is a permanent, full-time position based in Dartmouth.

The successful candidate will be required to obtain and maintain level 3 security clearance.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths

Pay Grade: PR 06 - PR 10

Salary Range: $2,112.87 - $3,029.89 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

This Is a Bargaining Unit Position Initially Restricted To Current Civil Service Employees Represented By The Nova Scotia Government Employees Union (NSGEU).

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted.

All questions and concerns may be directed to [e-mail].