Senior Learning Partner

Meridian OneCap Credit Corp.; Toronto; Hybrid; CAD 69,000 - 86,000; Full time

Job summary

Meridian OneCap Credit Corp. is seeking a Senior Learning Partner reporting to the Senior Manager, Business Transformation and Performance.

The role focuses on creating new AML, project delivery, system enhancements content and refreshing materials across OneCap. The candidate will be fluent in Articulate 360, build and publish learning content, and deliver national training sessions virtually or in person with limited prep.

Qualifications

• Post-secondary degree, ideally in Business
• Minimum 7 years experience in Learning & Development
• Deep understanding of adult learning theory
• Ability to manage multiple projects; lead and mentor teams
• Experience delivering learning via eLearning, virtual training, video and facilitator-led sessions

Responsibilities

• Develop learning content aligned to OneCap strategy and people plan
• Refresh and maintain current learning materials
• Deliver national training sessions virtually or in person
• Collaborate with leaders and SMEs to design solutions
• Measure and report on learning impact and ROI

Skills

Facilitation

Learning & Development

Instructional design

Project management

Change management

Adult learning theory

Stakeholder collaboration

Bilingual (French & English)

Public speaking

Strategic thinking

Education

Post-secondary degree

≥7 years L&D experience

Understanding of adult learning theory

Change management knowledge

Experience with eLearning/video content

Tools

Articulate 360

Canva

Video editing software

Teams/virtual platforms

Job description

Reporting to the Senior Manager, Business Transformation and Performance, the Senior Learning Partner will focus on developing new learning content to support AML, project delivery, system enhancements, and business transformation initiatives. This role will also be responsible for refreshing and maintaining current learning materials to ensure content remains accurate, relevant, and aligned to process, policy, and system changes across OneCap.

The successful candidate must be fluent in Articulate 360 and able to independently build, update, and publish learning content. They must also be a confident facilitator who can step in and deliver national training sessions, virtually or in person, with limited preparation time while maintaining a professional and engaging learner experience.

Key Responsibilities:

Employee Skill & Capability Development

• Create and integrate learning strategies/road map aligned to support OneCap strategic and people & culture plan.
• Collaborate with key leaders, key stakeholders, and subject matter experts to design and implement the right fit solutions based on transformation initiatives
• Proactively assess the best method for delivery: learning, communications, P&P, facilitated session, leader led session focused on delivering an optimal solution given business needs, availability and change being implemented.
• Design, develop content (Storyline, Canva etc), and deliver a variety of learning programs (virtual workshops, focus groups, experiential learning). Suggest vendors as appropriate to complement the program strategy.
• Facilitate training sessions nationally, including virtual and in-person delivery, and be comfortable presenting to a variety of employee and leader audiences.
• Optimize current learning practices, processes, tools and propose innovative resources and solutions to ensure sustainability and future proofing MOCC learning program
• Collaborate with L&D and department managers to perform training needs assessments and identify skills or knowledge gaps that need to be addressed; support the creation of learning strategies and development plans as required
• Design and develop career paths, as part of the Franchise Learning Program, in partnership with managers and Employee Experience teams, so that Employees can see their future options and understand the path to get there.

Business Transformation

• Support leader in delivering and executing the MOCC initiatives to support operation effectiveness and sustainability
• Support ad hoc projects and initiatives, including partnering with the dedicated Technical Writer to draft, edit, review, and post policies and procedures.

Projects/Initiatives

• Partners with key project stakeholders to identify learning requirements relevant to adoption of new skills, process and change plan
• Develop metrics and provide ongoing communications support for organizational readiness and adoption, report on post implementation benefits against key success measures
• Support leader in planning and executing all leader and employee development support materials required

Reporting / Performance Management

• Own the identification of KPI for executed initiatives and report results to leaders

Knowledge, Skills and Experience:

• Proven ability to develop and deliver excellent creative work through strong collaboration skills and use of innovative design and production ideas and technologies
• Strong facilitation and presentation skills, with the ability to confidently deliver training nationally across virtual, in-person, and blended formats.
• Ability to pivot deliveries, solutions based on business need
• Strong ability to prioritize work and work independently
• Curious attitude and ability to ask questions and gather the necessary information
• Lead Learning and Development from a project management perspective including creating and maintaining workplans, performing quality reviews of deliverables, determining resource needs, and facilitating team building/eminence activities
• Demonstrated ability to set measurements, monitor and report on the effectiveness of training and showcase the ROI to the impacted business groups
• Working ability to identify change management needs and ability to apply PROSCI methodology to implementations (learning or other initiatives)
• Expertise in delivering training content to employees using e-learning, virtual-led training, podcasts, video, and blended learning, facilitates instructor-led programs,
• Ability to handle multiple, complex projects, including developing timelines, milestones, responsibilities, and stakeholder relationships.
• Premium Paid for Bilingual Qualifications (French and English)

Education, Designations, Training and Experience

• Post-secondary degree, ideally in Business
• Minimum of 7 years experience in Learning & Development or related experience
• Deep understanding of adult learning theory, instructional design principles
• Ability to manage multiple projects; own, lead, coach and mentor supporting team(s)
• Comfort with delivering learning through various methodologies: eLearning, virtual-led training, video, Teams calls, blended learning and facilitator led in-person
• Understanding of change management methodology, and ability to influence, and provide recommendations to minimize risk to business and people
• Ability to gather, analyze and report on key performance indicators as well as from learning impacts
• Strong ability to collaborate with key stakeholders and subject matter experts
• Working knowledge of learning solutions: Articulate 360 suite, including the ability to develop and update learning content, Canva, Video software etc.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $68,800- $86,000

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto or Vancouver. This is a hybrid opportunity

Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires our employees to attend the office minimum one day per week. The intention is for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Commitment To You

Meridian OneCap is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian OneCap.

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