Operations Specialist

Meridian OneCap Credit Corp.; Toronto; Hybrid; CAD 69,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Toronto or Vancouver office

Remote work policy with mandatory in‑f

Office day requirement

Job summary

Meridian OneCap Credit Corp in Canada seeks a role to support national goals by leading onboarding and process improvements while ensuring policy and regulatory compliance across provinces.

You will collaborate with Legal, Credit, Finance, and Operations, manage vendor onboarding, and drive workflow efficiencies across back-office systems.

Hybrid role based in Toronto or Vancouver, focused on transforming business processes and delivering value to our strategic partners.

Qualifications

• Minimum five years of experience in commercial finance.
• Bachelor’s degree in business or related area.
• Strong ability to collaborate with internal lines of business.
• Knowledge of regulatory and compliance requirements is an asset.

Responsibilities

• Lead onboarding for new programs and complex transactions from opportunity through lease termination, coordinating with Legal, Credit, Finance and Operations.
• Ensure all programs comply with Meridian OneCap policies and applicable regulations across provinces.
• Oversee document control, updates with Legal, and ensure all transactional documents use approved forms.
• Work with Risk and internal/external counsel to finalize agreements and templates.
• Manage vendor onboarding, verify banking information, track progress, and coordinate with Sales and Credit.
• Partner with teams to assess needs, document requirements, and propose data-driven process improvements.
• Translate business needs into functional specs for IT and project teams.
• Assist in system enhancements, develop UAT scripts, and create training materials.

Skills

Business acumen

Analytical thinking

Problem solving

Decision making

Negotiation skills

Education

Bachelor’s degree in business or related area

Tools

Adobe

eSignature

SharePoint

CRM

Job description

Meridian OneCap Credit Corp is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario’s largest credit union.

Meridian OneCap is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.

Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.

Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it’s no wonder our customer service is unparalleled.

About Meridian OneCap

The role:

The incumbent is responsible for supporting Meridian OneCap in achieving their goals nationally, by supporting projects/activities in accordance with policies, goals, and objectives established by senior management. The incumbent is responsible for playing a leading role in various initiatives relating to improving business processes across the organization. Depending on the scope / size of the project, this may involve leading the gathering of business requirements, ensuring that the design and integration of proposed solutions leads to the development and growth of the business, and overseeing the work product of supervisors, project leads, and/or staff.

The role supports all functional areas in providing technical support for maintaining, developing, and improving product offerings and functional processes related to equipment finance. The incumbent is also actively involved in various new projects as assigned.

Key Responsibilities:

• Supports Business Development efforts for new programs/products and complex transaction by leading the Onboarding process, providing expertise, ensuring appropriate documentation, structures and process are in place for the entirety of the equipment finance transaction life cycle (opportunity through lease termination). As part of the Onboarding process, coordinate activities and approvals from Legal, Credit, Finance and Operations; create workflows and implementation plans as required.
• Accountable for ensuring all programs are in compliance with Meridian OneCap policies and well as applicable regulations for all provincial jurisdictions Meridian OneCap operates within.
• Plays an integral role in the Document Control process which include 1) maintaining an updated inventory of standard form documents, 2) working with Legal on updates to documents, 3) ensuring all transactional documents are on approved forms.
• Works with Risk and both internal and external legal counsel to finalize agreements, transactional documents/templates.
• Manages the vendor onboarding process: setting up new vendors in the system, completing banking information verification calls, tracking progress, and coordinating between sales and credit as needed

Operations Excellence

• Partners with other teams to assess, analyze, and document business needs, recommending solutions that improve processes and support organizational goals
• Supports transformation initiatives by identifying operational inefficiencies, analyzing business processes, and recommending data-driven solutions.
• Conducts end-to-end analysis of operational workflows to identify inefficiencies and recommend improvements.
• Translates business needs into functional specifications for IT and project teams.
• Assists in the system enhancement process by developing and completing UAT scripts, creating training materials, and successful implementation.
• Maintains and develops various reference guides and training materials or other tools as required to ensure consistency and effective roll‑out of initiatives, system enhancements, products and programs.
• Responsible for maintaining and updating the various policies and procedures within the back office. Includes collaborating with accounting and treasury to ensure transactions are recorded in accordance with accounting, securitization, and statutory requirements.
• Assists in managing through various tax and regulatory changes and their implications on the business.

Syndication Operations

• Manages the syndication desk: submitting applications to credit, preparing funding packages, handle inquiries from syndication partners, handle remittance and insurance reporting
• Manages syndication relationships, including monthly calls with partners to review portfolio performance and plan for upcoming fundings
• Coordinates with Sales and Credit to obtain approvals and provide pricing to partners
• Evaluates processes and documentation considering risk management implications and engages enterprise risk and operational risk owners as appropriate.
• Evaluates and tests new and changes to the products and programs prior to implementation to ensure key deliverables will be achieved and appropriate controls are in place.

Knowledge, Skills, and Abilities

• Strong business orientation, strategic and disciplined thinking
• Strong analytical, creative problem-solving and sound decision-making skills.
• Strong technical skills working with document creation, change control, forms and automation. Key technologies include Adobe, eSignature, SharePoint, CRM
• Understanding of equipment leasing lifecycle including (origination to funding/lending to servicing to collections a proven track record of developing and integrating operational efficiencies that achieve desired growth, and meet or exceed service level agreements (SLAs)
• Detailed knowledge of relevant regulatory and compliance requirements. Strong knowledge of PPSA/PMSI, liens and lease law, is an asset.
• Proven ability to collaborate and partner with internal key lines of business
• Ability to leverage technology to create efficiencies in day-to-day operations
• Well-developed influencing and negotiation skills to manage and resolve issues effectively within a sophisticated environment
• Bachelor’s degree in business or related area.
• Minimum of five (5) years of experience in dealing with all aspects of commercial finance.
• Demonstrated ability and creativity in developing and implementing specific process improvement initiatives

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $68,800- $75,000

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto or Vancouver Corporate Office. This is a hybrid opportunity.

Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires our employees to attend the office minimum one day per week. The intention is for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Our Commitment To You

Meridian OneCap is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian OneCap.

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