Senior LEAD AV Specialist - Workplace Collaboration Technology

Poly Tech Talent; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Poly Tech Talent is partnering with a leading global pharmaceutical organization to build a brand-new Workplace Technology & Collaboration Services team for an advanced corporate campus opening in late Fall 2026. As Senior Lead AV Specialist, you will lead a team providing hands-on technical leadership across a complex enterprise AV and collaboration environment.

You will mentor technicians, drive escalations, collaborate with IT, Facilities and vendors, and ensure executives enjoy a

Qualifications

• 7-10 yrs supporting enterprise AV & collaboration technologies.
• Previous technical leadership or mentoring experience.
• Extensive experience supporting Microsoft Teams Rooms (MTR).
• Experience with Logitech Rally and/or Yealink conferencing systems.
• Familiarity with digital signage platforms.
• Experience with ServiceNow or ITSM platforms.
• Knowledge of Q-SYS & DSP.
• Strong networking fundamentals (PoE, PoE++, VLANs, IP).

Responsibilities

• Provide day-to-day technical leadership and mentorship to the Workplace Technology & Collaboration Services team.
• Act as the primary escalation point for complex AV, conferencing and collaboration issues.
• Support more than 200 Microsoft Teams-enabled meeting spaces, executive boardrooms, collaboration rooms and event spaces.
• Troubleshoot Microsoft Teams Rooms, conferencing systems, audio, video, networking and integrated room control technologies.
• Support executive meetings and business-critical events with a white-glove service approach.
• Coordinate preventive maintenance, technology upgrades and vendor activities.
• Develop technical documentation, operational procedures and best practices.
• Identify opportunities to improve service delivery and workplace technology experience.

Skills

Technical leadership

AV & collaboration

Mentoring

Microsoft Teams Rooms

Networking basics

Tools

Microsoft Teams Rooms (MTR)

Logitech Rally

Yealink conferencing

Digital signage

ServiceNow/ITSM

Q-SYS & DSP

Job description

Poly Tech Talent is proud to be partnering with a leading global pharmaceutical organization to build a brand-new Workplace Technology & Collaboration Services team supporting a state-of-the-art corporate campus opening in late Fall 2026.

This is an exciting opportunity to join a newly created team supporting more than 200 Microsoft Teams-enabled collaboration spaces, executive boardrooms, innovation hubs, production studios, and enterprise event spaces. As the Senior Lead AV Specialist, you'll combine hands-on technical expertise with team leadership, helping establish operational standards while delivering an exceptional workplace technology experience.

About the Role

The Senior Lead is responsible for providing technical leadership and advanced support across a complex enterprise AV and collaboration environment. As the team's technical lead, you'll mentor technicians, lead technical escalations, partner with IT, Facilities and vendors, and ensure employees and executives enjoy a seamless technology experience across the new campus.

Key Responsibilities

• Provide day-to-day technical leadership and mentorship to the Workplace Technology & Collaboration Services team including resource allocation, ensuring precise and adequate coverage at all times.
• Act as the primary escalation point for complex AV, conferencing and collaboration technology issues.
• Support more than 200 Microsoft Teams-enabled meeting spaces, executive boardrooms, collaboration rooms and event spaces.
• Troubleshoot Microsoft Teams Rooms (MTR), conferencing systems, audio, video, networking and integrated room control technologies.
• Support executive meetings and business-critical events with a white-glove customer service approach.
• Coordinate preventive maintenance, technology upgrades and vendor activities.
• Develop technical documentation, operational procedures and best practices.
• Identify opportunities to improve service delivery and the overall workplace technology experience.

Qualifications

Required

Preferred

• 7-10yrs years supporting enterprise AV & collaboration technologies
• Previous technical leadership or mentoring experience
• Microsoft Teams Rooms (MTR) - extensive experience supporting
• Logitech Rally and/or Yealink conferencing systems
• Digital signage platforms
• ServiceNow or ITSM platforms
• Q-SYS & DSP (Digital Signal Processing)
• Networking fundamentals (PoE, PoE++, VLANs, IP networking)

Why Join?

This is a rare opportunity to help build a brand-new Workplace Technology & Collaboration Services team from the ground up. You'll work with leading collaboration technologies in one of Canada's most advanced corporate campuses while helping shape the future of workplace technology and delivering an exceptional employee experience from day one.