Senior Knowledge Management Specialist

Samsara; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Knowledge Management Specialist to enhance documentation and learning materials for their Finance Operations. The role involves collaboration with various teams to translate technical information into user-friendly content, ensuring effective knowledge management practices are followed.

Qualifications

• 3+ years of experience in Knowledge Management or Enablement.
• Experience managing complex content projects and cross-functional partnerships.

Responsibilities

• Collaborate with Product Managers and Support Engineers to create operational content.
• Manage the Financial Operations knowledge management roadmap.

Skills

Knowledge Management

Collaboration

Interpersonal Skills

Project Management

Education

Bachelor's degree

Tools

Zendesk

JIRA

Confluence

Tableau

Job description

Join to apply for the Senior Knowledge Management Specialist role at Samsara

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

About the role

Are you an aspiring Knowledge Management (KM) professional with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class knowledge resources using cutting-edge KM technologies, including AI? Join us as a forward-thinking Knowledge Management Specialist, where you'll create clear, user-friendly documentation and learning materials to support our Finance Operations organization, working with peers and subject matter experts to find, easy to use, and continuously optimized through analytics and AI.

This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this role.

You should apply if

• You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world's physical operations.
• You are a lifelong learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
• You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
• You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win—together.

In this role, you will

• Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee-facing content.
• Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
• Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
• Collaborate with accounting teams to implement and maintain KM processes and standards.
• Support various financial operations projects and initiatives, ensuring their successful execution.
• Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
• Participate in identifying and implementing improvements in KM processes and technology.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role

• 3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
• Experience translating technical requirements into operational materials
• Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
• Experienced in working with knowledge management and ticketing systems
• Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
• Adapt at managing multiple priorities and embracing change with ease.
• Bachelor's degree in a related field.

An ideal candidate also has

• Knowledge of Accounting practices.
• Fluency in Spanish.
• Experience working for a fast-paced software company.
• Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows.
• KCS Certified.
• Proficient in Zendesk, JIRA, Confluence, Tableau, or similar tools.
• Experienced in managing knowledge-related projects.