Senior Key Account Associate, Tim Hortons

Restaurant Brands International; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the quick-service restaurant sector is seeking a Senior Analyst for Key Account Management. This role involves supporting retail account growth, analyzing performance indicators, and developing insights to drive product success. The ideal candidate will possess strong analytical and communication skills, with a focus on business education and experience in the Canadian retail market.

Benefits

Global paid parental leave

Telemedicine

Mental wellness support

Qualifications

• 2+ years experience with a major Canadian retailer.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Support Key Account Manager to grow Canadian retail accounts.
• Analyse key performance indicators and trends.
• Develop sales materials for business reviews.

Skills

Analytical skills

Communication

Interpersonal skills

Organizational skills

Education

Post-secondary education in business

Tools

Microsoft Office

Nielsen

Retailer POS

Job description

Ready to make your next big professional move?

Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Tim Hortons (CPG) is looking for a Senior Analyst, Key Account Management

to join our CPG division. We are an entrepreneurial team of approximately 25 people managing over $500 million in beverage and food sales across retail channels in North America and internationally.

The Senior Analyst, Key Account Management will work with a Key Account Manager to develop customer relationships, serve as the subject matter expert for our products, bring category management knowledge and expertise to our customers, and demonstrate how our portfolio of products can support retail partner objectives to deliver superior results, ultimately driving the growth of Tim Hortons at Home products within Canada.

Position Overview

• Support Key Account Manager to grow our Canadian retail accounts
• Manage day-to-day relationships
• Analyse, develop insights, and make recommendations on key performance indicators, trends, and opportunities such as volume, trade spend, promotions, new product launches, and pricing
• Develop sales materials for business reviews and new launches
• Manage the feature execution process internally and externally
• Monitor and optimize trade investments

Additional responsibilities include developing monthly forecasts, supporting trade marketing programs, preparing sample shipments, and supporting brokers and field staff.

We want someone that can understand and influence how decisions get made

• Results-oriented, self-starter, and highly motivated
• Hungry, Humble, Honest, and Hardworking
• Navigate complexity and remove barriers to move faster
• Understand customer sales fundamentals (distribution, pricing, promotion, display)
• Turn data into actionable insights and presentations
• Communicate effectively in diverse environments
• Understand implications of decisions across internal and external stakeholders

Requirements

• Post-secondary education with a focus on business preferred
• 2+ years related experience working with a major Canadian retailer
• Strong computer skills (Microsoft Office) and software knowledge (Nielsen, Retailer POS)
• Analytical skills to develop and communicate key insights
• Strong interpersonal and communication skills
• Ability to work under pressure in a fast-paced environment
• Highly organized, detail-oriented, and proactive
• Experience in the coffee industry is a plus

About Us

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands. The company operates in the competitive quick-service restaurant sector, part of the multi-billion dollar food-service industry. Tim Hortons offers a unique opportunity to be part of a beloved company and culture. Join us and help serve our communities.

Our benefits focus on physical, mental, and financial wellness, including global paid parental leave, telemedicine, and mental wellness support.

RBI and its affiliates are equal opportunity employers. We welcome applicants with disabilities and provide accommodations upon request.