Senior IT Technician

Simons; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Telemedicine services

Employee and Family Assistance Program

Group insurance & RRSP with employer贡献

Staff discount

Job summary

Simons is seeking a Senior IT Technician to provide technology support to store and corporate teams, ensuring business continuity and reliable systems. The role emphasizes on-site intervention with quick incident response in a busy retail setting.

Ideal candidates bring 5–8 years of technical support experience, a DEC, and strong Windows/M365 skills. You will collaborate across departments and occasionally work outside standard hours to maintain operations.

Qualifications

• 5 to 8 years of experience in technical support, including significant retail experience.
• College diploma in Computer Science (DEC).
• Excellent knowledge of Windows environments, Microsoft 365, and collaboration tools (Teams, Outlook, OneDrive).
• Experience with ticketing and documentation tools (JIRA, Confluence, or equivalent).
• Ability to work independently, prioritize tasks, and make decisions in the field.

Responsibilities

• Provide technical and application support to users.
• Support operations related to enterprise systems.
• Independently diagnose and resolve issues with workstations, software, peripherals, and in-store equipment.
• Install, configure, and maintain IT and operational equipment (POS terminals, computers, printers, etc.).
• Respond quickly to critical incidents to minimize impacts on sales and the customer experience.
• Manage support requests through a ticketing system and ensure thorough follow-up.
• Document interventions, solutions, and procedures in the knowledge base.
• Manage user accounts and access in accordance with security standards.
• Keep equipment inventory up to date.
• Apply and enforce cybersecurity best practices in a retail environment.
• Escalate complex issues with proactive ownership and follow-up.
• Recommend improvements to support processes, tools, and methods.

Skills

Customer service

Communication

Team collaboration

Time management

Bilingual FR/EN

Education

College diploma in Computer Science (DEC)

Tools

JIRA

Confluence

Microsoft 365

Teams

Outlook

OneDrive

Job description

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.

Are you known for your autonomy, initiative, and ability to intervene effectively directly on-site? Do you enjoy working in a retail environment where every intervention has an immediate impact on operations? The Senior IT Technician role will allow you to play a key role in providing technology support to both store and corporate teams, ensuring business continuity and the reliability of critical systems.

Key Responsibilities

• Provide technical and application support to users.
• Support operations related to enterprise systems.
• Independently diagnose and resolve issues related to workstations, software, peripherals, and in-store equipment.
• Install, configure, and maintain IT and operational equipment (POS terminals, computers, printers, etc.).
• Respond quickly to critical incidents to minimize impacts on sales and the customer experience.
• Manage support requests through a ticketing system and ensure thorough follow-up.
• Document interventions, solutions, and procedures in the knowledge base.
• Manage user accounts and access in accordance with security standards.
• Keep equipment inventory up to date.
• Apply and enforce cybersecurity best practices in a retail environment.
• Escalate complex issues while ensuring proactive ownership and follow-up.
• Recommend improvements to support processes, tools, and methods within a retail environment.

Qualifications

• 5 to 8 years of experience in technical support, including significant experience in a retail environment.
• College diploma in Computer Science (DEC).
• Excellent knowledge of Windows environments, Microsoft 365, and collaboration tools (Teams, Outlook, OneDrive).
• Experience with ticketing and documentation tools (JIRA, Confluence, or equivalent).
• Demonstrated ability to work independently, prioritize tasks, and make decisions in the field.
• Strong customer service orientation, excellent communication skills, and a professional approach.
• Strong organizational skills and the ability to manage multiple interventions simultaneously.
• Ability to collaborate effectively with different departments.
• Strong verbal and written communication skills in both French and English, in order to ensure follow-up with various stakeholders across the country.
• Occasional availability outside regular working hours, as required.

Key Benefits

• Telemedicine services and Employee and Family Assistance Program.
• Group insurance plan and RRSP with employer contributions.
• Discount on purchases at Simons.
• Collaborative workspaces and bright, comfortable lounge areas.
• And much more…

At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones. Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential. Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Creativity, community, and our employees' well-being are embedded in our DNA. Find a career that's right for you in one of our stores, at our head office, or at our Campus in Quebec City. At Simons, we care about our employees and their families. We believe that even small gestures can have a huge impact. We offer flexibility, as well as generous salaries and benefits to our team, all in a warm and welcoming environment. See all our benefits.