Senior IT Systems Administrator (MSP)

Myriad Information Technology Solutions Inc. - Myriad Technologies; Chilliwack; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Extended Health Care

Vision Care

Paid Time Off

Certification Reimbursement

Mileage Reimbursement

On-Site Parking

Casual Dress

Company Events

Paid Training & Professional Dev

Job summary

Myriad Information Technology Solutions is seeking a Senior IT Systems Administrator to lead projects, provide Tier 2/3 escalation, and mentor junior staff across multiple client environments in the Fraser Valley. The role focuses on Microsoft 365, Exchange Online, SharePoint Online, and security modernization.

The position is in-person at the Chilliwack office with travel to client sites, requiring a strong client-facing stance and strategic technical recommendations to improve security and

Qualifications

• 10+ years of hands-on IT experience.
• Minimum 5 years working within a Managed Services MSP environment.
• Proven experience managing multiple client environments simultaneously.
• Proven experience leading technical projects and migrations.

Responsibilities

• Act as the Tier 2/3 escalation point for complex technical issues.
• Perform advanced troubleshooting across servers, networks, cloud platforms, cybersecurity, and endpoint environments.
• Conduct root cause analysis and implement long-term corrective actions.
• Mentor and support junior technicians and helpdesk staff.
• Create and maintain technical standards, SOPs, knowledge base articles, and documentation.
• Design, deploy, and manage Microsoft 365 environments from initial implementation through ongoing optimization.
• Lead Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID deployments and migrations.
• Design and deploy Microsoft Intune solutions for device management and security.
• Implement Conditional Access, MFA, Defender, security baselines, and identity protection policies.
• Architect hybrid cloud and on-premises environments.
• Install, configure, and support Windows Server environments.
• Manage Active Directory, Group Policy, DNS, DHCP, and virtualization platforms.
• Deploy and maintain network infrastructure including: Firewalls, Managed switches, VLANs, VPNs, Wireless systems, Network security solutions.
• Implement cybersecurity best practices across client environments.
• Support SOC 2, CyberSecure Canada, PIPEDA, and industry compliance requirements where applicable.
• Conduct security reviews and recommend risk mitigation strategies.
• Assist with incident response and security remediation activities.
• Plan and execute Microsoft 365 migrations, Cloud transitions, Infrastructure modernization projects, Backup and disaster recovery implementations.

Skills

Microsoft 365

Exchange Online

SharePoint Online

Teams

OneDrive

Conditional Access

Identity & Access Management

Windows Server

Active Directory

Group Policy

DNS/DHCP

Hyper-V

VMware

Firewalls

VLANs

VPNs

Wireless Networking

RMM platforms

PSA systems

PowerShell

Automation & Scripting

Documentation platforms

Tools

MS 102

AZ-305

SC-300

SC-200

Job description

About Myriad Information Technology Solutions

Myriad Information Technology Solutions is an independently owned Managed Services Provider headquartered in Chilliwack, BC. We deliver managed IT services, cybersecurity, cloud solutions, business continuity, compliance, and strategic technology consulting to organizations throughout the Fraser Valley and British Columbia.

Our mission is simple: Deliver exceptional technology solutions while building long-term trusted relationships with our clients.

Everything we do is guided by our E.L.I.T.E. Core Values:

• Excellence – We set high standards and consistently deliver exceptional results.
• Loyalty – We build lasting relationships through trust and commitment.
• Innovation – We embrace modern technologies and continuous improvement.
• Transformation – We help organizations evolve through technology.
• Ethics – We act with integrity in every decision and interaction.

As we continue to grow, we are seeking a highly experienced Senior IT Systems Administrator who can lead projects, solve complex technical challenges, mentor junior technicians, and help elevate the technical maturity of both our clients and our team.

Position Overview:

This is a senior-level technical role within our service organization.

You will operate as a Tier 2/3 escalation resource while leading infrastructure projects, cloud migrations, security initiatives, and modernization efforts across multiple client environments.

The ideal candidate is comfortable owning issues from beginning to end, communicating directly with clients, and making strategic technical recommendations that improve security, reliability, and operational efficiency.

You should thrive in a fast-paced MSP environment and be capable of managing multiple client priorities simultaneously.

This position is in-person at our Chilliwack office and requires occasional travel to client locations throughout the Fraser Valley and Lower Mainland.

Key Responsibilities:

Technical Leadership

• Act as the Tier 2/3 escalation point for complex technical issues.
• Perform advanced troubleshooting across servers, networks, cloud platforms, cybersecurity, and endpoint environments.
• Conduct root cause analysis and implement long-term corrective actions.
• Mentor and support junior technicians and helpdesk staff.
• Create and maintain technical standards, SOPs, knowledge base articles, and documentation.
• Design, deploy, and manage Microsoft 365 environments from initial implementation through ongoing optimization.
• Lead Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID deployments and migrations.
• Design and deploy Microsoft Intune solutions for device management and security.
• Implement Conditional Access, MFA, Defender, security baselines, and identity protection policies.
• Architect hybrid cloud and on-premises environments.

Infrastructure & Networking

• Install, configure, and support Windows Server environments.
• Manage Active Directory, Group Policy, DNS, DHCP, and virtualization platforms.
• Deploy and maintain network infrastructure including:
  • Firewalls
  • Managed switches
  • VLANs
  • VPNs
  • Wireless systems
  • Network security solutions

Cybersecurity & Compliance

• Implement cybersecurity best practices across client environments.
• Support SOC 2, CyberSecure Canada, PIPEDA, and industry compliance requirements where applicable.
• Conduct security reviews and recommend risk mitigation strategies.
• Assist with incident response and security remediation activities.

Projects & Professional Services

• Plan and execute
  • Microsoft 365 migrations
  • Cloud transitions
  • Infrastructure modernization projects
  • Backup and disaster recovery implementations
• Coordinate with vendors and stakeholders to ensure successful project delivery.
• Complete project documentation and technical handoffs.

Service Delivery Excellence

• Manage tickets, projects, and documentation within PSA and RMM platforms.
• Ensure SLA compliance.
• Maintain accurate and detailed time entries.
• Deliver exceptional client service and professionalism at all times.

Required QualificationsExperience

• 10+ years of hands-on IT experience
• Minimum 5 years working within a Managed Services Provider (MSP) environment
• Proven experience managing multiple client environments simultaneously.
• Proven experience leading technical projects and migrations.

Microsoft Expertise

Demonstrated expertise with:

• Microsoft 365
• Exchange Online
• SharePoint Online
• Microsoft Teams
• OneDrive
• Conditional Access
• Identity & Access Management

Infrastructure & Networking

Strong experience with:

• Windows Server 2016/2019/2022/2025
• Active Directory
• Group Policy
• DNS and DHCP
• Hyper-V and/or VMware
• Firewalls
• VLANs
• VPNs
• Switching
• Wireless networking

Backup & Recovery

Experience with:

• Veeam
• Business continuity planning
• Disaster recovery testing
• Backup monitoring and remediation

Tools & Automation

Experience with:

• RMM platforms
• PSA systems
• Microsoft PowerShell
• Automation and scripting
• Documentation platforms

Professional Skills

• Exceptional troubleshooting abilities
• Strong organizational and time-management skills
• Ability to explain technical concepts to non-technical users
• High level of accountability and ownership

Location Requirements

• Must currently reside within the Fraser Valley
• Must be willing to commute to Chilliwack daily
• Must possess a valid BC Class 5 Driver's License
• Must have access to a reliable vehicle

Preferred Certifications

The following certifications are preferred:

Microsoft

• MS-102 Microsoft 365 Administrator
• AZ-305 Azure Solutions Architect
• SC-300 Identity and Access Administrator
• SC-200 Security Operations Analyst

Additional

• CompTIA Network+
• CompTIA Security+
• Veeam VMCE
• Cybersecurity certifications

Additional Requirements

To ensure a fair and efficient hiring process, all applicants selected for further consideration will be required to complete:

1. Automated Video Interview

Candidates must complete a recorded video interview that evaluates:

• Problem-solving approach
• Technical experience
• Client-facing professionalism
• Alignment with Myriad's E.L.I.T.E. Core Values

2. Technical Assessment

Shortlisted candidates may be asked to complete:

• Networking assessments

Successful candidates will be required to pass:

• Criminal Record Check
• Professional Reference Checks
• Extended Health Care
• Vision Care
• Paid Time Off
• Paid Training & Professional Development
• Certification Reimbursement
• Casual Dress
• Company Events
• Mileage Reimbursement
• On-Site Parking
• Work with Cutting-Edge Cloud, Cybersecurity, and AI Technologies

Why Join Myriad?

We're not looking for someone to simply close tickets.

We're looking for a technical leader who wants to help shape client environments, contribute to continuous improvement, mentor others, and play a meaningful role in the growth of one of the Fraser Valley's highest-rated technology companies.

If you are passionate about technology, committed to excellence, and thrive in an MSP environment, we'd love to hear from you.