Senior IT Support Specialist – Hybrid/Remote Growth Role

MSP Corp; Canada; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Gym discounts

Wellness day

Growth and training opportunities

Job summary

MSP Corp is seeking a Senior Support Specialist to deliver expert assistance on technical inquiries, resolve routine and complex issues, and direct client requests to the right channels. This role contributes to high levels of customer satisfaction through effective issue resolution and service coordination.

You'll participate in daily huddles, coordinate onsite service delivery, mentor junior staff, and work in a hybrid or remote setup (40 hours/week, Monday to Friday).

Qualifications

• College diploma or university degree in an IT-related field.
• Microsoft, VMware and CompTIA certifications are an asset.
• Strong knowledge of Windows OS and PC hardware.

Responsibilities

• Recommend CRM/PSA software process improvements.
• Maintain Knowledge Base information.
• Coordinate team priorities and efforts.
• Upgrade skills through training and certifications.
• Assist other Support Specialists to resolve issues.
• Ensure SLA-aligned resolutions with customers.
• Introductory calls to new customers.
• Deploy IT equipment and perform maintenance.

Skills

Networking troubleshooting

Windows OS

Hardware debugging

Communication

Prioritization under pressure

Education

College diploma or university degree in IT

Tools

Microsoft

VMware

CompTIA

Job description

MSP Corp is seeking a Senior Support Specialist to deliver expert assistance on technical inquiries, resolve routine and complex issues, and direct client requests to the right channels. This role contributes to high levels of customer satisfaction through effective issue resolution and service coordination.

You'll participate in daily huddles, coordinate onsite service delivery, mentor junior staff, and work in a hybrid or remote setup (40 hours/week, Monday to Friday).