Senior IT Support Engineer

Rush Street Interactive; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Engineer to enhance IT foundations and deliver exceptional service. In this role, you'll implement and manage IT systems, ensuring seamless operations for staff. You'll work closely with development teams and external vendors while maintaining compliance with regulations. This dynamic position offers the chance to impact a rapidly growing company in the online gaming industry, where your proactive approach and technical expertise will be valued. Join a people-oriented environment that fosters creativity and professional growth, and be part of an innovative team dedicated to excellence.

Benefits

Work-life balance initiatives

Autonomy

Creativity encouragement

Professional growth opportunities

Supportive atmosphere

Qualifications

• Strong knowledge of operating systems and software applications.
• Experience with Identity and Access Management systems.
• Ability to solve complex hardware and software issues.

Responsibilities

• Manage and support IT systems, ensuring exceptional user experience.
• Implement and maintain Identity and Access Management systems.
• Provide technical support and troubleshoot issues on-site and remotely.

Skills

Microsoft Windows

Apple macOS

Linux

Identity and Access Management

Technical Support

Interpersonal Skills

Problem Solving

Critical Thinking

Education

Bachelor's Degree in IT or related field

Identity and Access Systems Certifications

Microsoft Administration Certifications

Tools

CyberArk

Delinea

Okta

ForgeRock

Microsoft 365

Azure

Job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

We are looking for a Senior IT Support Engineer, whose primary focus will be on elevating and advancing our IT foundations. This role will be responsible for implementing, managing, and supporting IT systems and applications, providing both on-site and remote technical assistance. The key focus is on delivering an exceptional customer experience and providing comprehensive solutions for advanced technical issues, ensuring that all systems, network connections, and software are functioning properly for RSI staff.

What You’ll Do:

• Engage in ongoing efforts to deliver exceptional IT experience for all RSI employees by providing proactive management and maintenance of RSI IT applications.
• Implementation, configuration, administration, and maintenance of Identity and Access Management systems like CyberArk, Delinea, Okta, ForgeRock etc.
• Manage and configure Microsoft 365 services, including but not limited to SharePoint, Exchange Online, Intune, Active Directory, Azure, and Entra to ensure integration with Azure for seamless user identity and access management.
• Act as an escalation point for user support issues, taking ownership and providing advanced technical support for queries related to computer systems, software, and hardware, ensuring timely and effective resolutions.
• Managing user accounts and permissions ensuring users are authenticated and authorized to access systems, applications and databases based on their job responsibilities (RBAC or ABAC) in the identity and access management systems.
• Plan, implement and manage integrations of all systems to the access management system.
• Ensure full compliance with relevant regulations and standards (e.g., GDPR, ISO-27001, PCI-DSS) across all jurisdictions the organization operates in, adapting IAM policies as necessary to new legal requirements.
• Provide technical support on-site or via remote-access system. Troubleshoot hardware, software, networking and connection issues.
• Cooperate closely with Development teams, Infrastructure team, external vendors and Customer Support.
• Create and maintain technical documentation and manuals.

What We're Looking For:

• Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), software applications, and remote connection systems.
• Experience working as a Microsoft Systems and Applications Administrator / Engineer.
• Experience with Identity and Management systems (CyberArk, Delinea, Okta, ForgeRock etc.,), including HRIS integrations and IAM best practices.
• Demonstrate the ability to solve complex hardware and software issues.
• Experience with developing and implementing IT & InfoSec processes.
• Demonstrate self-initiative and proactivity.
• Show team-player mentality and leadership qualities.
• Very good mastery of English.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• A sense of ownership and a passion for technology.
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Experience with ISO 27001 controls and PCI DSS requirements is preferred but not required.
• Identity and Access Systems Certifications is preferred but not required.
• Microsoft Administration Certifications is preferred but not required.
• Experience with developing and implementing IT processes is preferred but not required.
• Experience working with the ITIL Framework is preferred but not required.

What Makes Us Great:

• Work-life balance initiatives.
• Autonomy – we embrace personal freedom and responsibility.
• Creativity – we are open to new ideas of how we can be better.
• Growth – we want you to develop personally as well as professionally.
• Top-notch professionals who are passionate about what they doing.
• People-oriented environment and supportive atmosphere.

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!