Senior IT Software Developer

OpenText; Waterloo; On-site; CAD 70,000 - 90,000; Full time

Job summary

OpenText seeks a Data System Engineer to enhance its Analytics and Reporting system amidst evolving data platforms. This role focuses on data administration, user support, and troubleshooting, requiring a Bachelor's degree and 2+ years of experience in similar roles. Successful candidates will have strong SQL skills and a background in data tooling.

Qualifications

• Bachelor's degree in related field required.
• Experience of 2+ years in delivering data solutions.
• Strong SQL skills and customer support abilities needed.

Responsibilities

• Administer and support operational and analytical data systems.
• Implement configuration changes and troubleshoot data toolsets.
• Collaborate with IT for change and deployment processes.

Skills

Customer support

Data and ETL tooling

Analytics

Data visualization tools

SQL

Education

Bachelor’s degree in MIS, Computer Science, Business Administration

Tools

PowerBI

Microsoft Fabric

Informatica

MS SQL Server

Job description

Hiring Manager: Kojo Osei Agyemang

Talent Acquisition Advisor: Gaurav Sehgal

Job Code Level: IRP3

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YOUR IMPACT

As a Data System Engineer, you will be at the heart of running our data, Analytics and Reporting system. The team ensures that all of our systems, production and non-prod, are up to date, patched , secure and working correctly. We monitor data process, respond to incidents, problems and requests, troubleshoot and investigate.

At present we have a number of different data platforms which is a legacy of our ongoing journey of merger and acquisition. This means that things are always changing and evolving. However, we are embarking on a journey to build a new platform to be used a a single data system for all of our reporting in the future. obviously this is a very big undertaking and will take some time to complete. This provides the opportunity to both learn the existing platforms but also to be on the ground floor in shaping the service and support for the new world as well.

You will work closely with business users and cross-functional teams to understand the issues and provide solutions or escalations where appropriate.

With deep expertise in data solutions, end user support and ITIL methodology you will add value and ensure that the systems are running in an efficient way enabling the core business to function Ideally, you will be a self-starter with a proven track record in similar roles at other data-driven organizations.

WHAT THE ROLE OFFERS

• Administration and support of the Operational and Analytical data systems
• Configuration changes to the data systems platforms
• support active user base with data tooling
• Experience in Microsoft Fabric, Informatica, MS Sql Server
• Able to apply Hot Fixes and perform upgrades as and when necessary
• Understanding and troubleshooting the data toolset
• Understand the data tooling landscape and which solution is the best fit for which tasks
• Working with IT to understand and follow the Change and deployment process

WHAT YOU NEED TO SUCCEED

• Education: Bachelor’s degree in MIS, Computer Science, Business Administration, or a related field. Certifications in a data analytics field a definite plus.
• Experience: 2+ years in a similar role delivering data solutions.
• Technical Skills: Strong customer support skills. Good understanding of data and ETL tooling, databases , analytics, and data visualization tools such as PowerBI. Excellent SQL skills are essential.
• Analytical Skills: Proven ability to analyze complex problems and to come up with solutions
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data concepts to non-technical stakeholders.
• Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing issues.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR.Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.