Senior IT Operations Analyst - Hybrid

Ludor Engineering srl; Markham; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Flexible work environment

Competitive salary

Professional development

Job summary

Aurora Cannabis is seeking a Senior IT Operations Analyst to ensure seamless operation between service desk management and infrastructure support in a hybrid role located in Ontario. You will troubleshoot IT systems, manage servers and storage, and support global sites with a focus on security and reliability.

The ideal candidate has 3+ years in IT Operations, strong Windows Server, networking, and cloud experience (Azure/AWS).

Qualifications

• Degree in Information Technology or equivalent.
• 3+ years of IT Operations experience with service desk and infrastructure focus.
• Proficiency with Windows server environments.
• Strong networking knowledge: LAN/WAN, VPN, firewall configurations.

Responsibilities

• Act as escalation point for medium to complex service desk issues.
• Manage, monitor, and troubleshoot servers, storage, and IT infrastructure.
• Perform system updates, patches, and hardware/software upgrades.
• Monitor tickets for accurate tracking and timely resolution.
• Analyze recurring issues and implement long-term improvements.
• Support global sites and maintain service desk policies and procedures.
• Report on KPIs and drive continuous improvement.

Skills

IT Operations

Service Desk

Windows Server

Networking

Azure

AWS

PowerShell

Python

Nutanix

VMware

Backup

Rubrik

Commvault

ServiceNow

Education

Degree in Information Technology

Tools

ServiceNow

VMware

Nutanix

Azure

AWS

Job description

• Aurora Cannabis is hiring for a Senior IT Operations Analyst position in Ontario.
• The role involves managing service desk issues, troubleshooting IT systems and infrastructure, and supporting global sites.
• Candidates should have a degree in Information Technology, experience in IT Operations, and proficiency in Windows server environments.
• Aurora offers a flexible work environment, competitive salary, professional development opportunities, and a diverse and inclusive culture.

Division: IT
Job location: Ontario
Hours: 40 hours per week, Monday to Friday

Employment type: Full-time hybrid permanent employment

A little about us

Hi, we’re Aurora Cannabis, and we’re so excited to meet you!
We’re a global cannabis company with operations across Europe and North and South America. We’re driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71, Greybeard and Whistler.
Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.

Job Summary

The Senior IT Operations Analyst will report directly to the Manager, IT Operations and be responsible for ensuring the seamless operation between service desk management and infrastructure support. This is a hybrid position (three days onsite) which requires a highly skilled individual with expertise in troubleshooting, maintaining, and optimizing IT systems and infrastructure. Sound interesting? Here is a little more….

As the Senior IT Operations Analyst you will…

• Act as the escalation point for medium to complex service desk issues, ensuring timely resolution and minimal disruption to business operations.
• Manage, monitor, and troubleshoot servers, storage systems, and other critical IT infrastructure components.
• Perform system updates, patches, and hardware/software upgrades to ensure optimal performance and security compliance.
• Monitor service desk tickets to ensure accurate tracking, prioritization, and resolution of incidents and requests.
• Analyze recurring issues to identify trends and implement long-term solutions to improve user experience.
• Support operational duties in global sites as needed
• Develop, document, and maintain service desk policies, procedures, and best practices.
• Monitor and report on key performance indicators (KPIs) for service desk operations, driving continuous improvement initiatives.
• Provide user training and create documentation to improve end-user proficiency with IT systems and tools.
• Support cloud environments (e.g., Azure, AWS) and hybrid infrastructure setups.
• Maintain backup and disaster recovery systems, ensuring data integrity and rapid recovery in the event of an incident.
• Collaborate with infrastructure architects to implement and refine system configurations, ensuring scalability and reliability.
• Conduct regular capacity and performance assessments to ensure infrastructure meets current and future business needs.

You would be the best fit for this role if you have…

• Degree in Information Technology and/or equivalent work experience.
• 3+ years of experience in IT Operations, with a focus on service desk and infrastructure support.
• Proficiency in managing and troubleshooting Windows server environments.
• Strong knowledge of networking concepts, including LAN/WAN, VPN, and firewall configurations.
• 3+ years of experience with HCI technologies such as Nutanix or VMware.
• 3+ years of experience with cloud platforms (e.g., Azure, AWS) and hybrid environments.
• Experience with scripting or automation tools (PowerShell, Python etc.).
• Experience with Enterprise backup solutions (Commvault, Rubrik etc.)
• Proficiency with ITSM tools such as ServiceNow.

Bonus points if you have…

• Certifications such as ITIL, AZ-104 (Azure Administrator), SOA-C02 (AWS SysOps Administrator).
• Excellent troubleshooting and problem-solving skills.
• Strong organizational and abilities to manage competing priorities.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proactive mindset with a focus on continuous improvement.

Why you’ll love working at Aurora

• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!
• Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.
• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.

If you're passionate about plant medicine and excited by our mission, we'd love to hear your perspective on how we can best meet your needs.

Diversity and inclusion

At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.
Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!