Senior IT Operations Analyst – Cisco UCS, VMware

Jobtailor

Mississauga

On-site

CAD 90,000 - 130,000

Full time

5 days ago

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Job summary

Jobtailor is seeking an experienced IT infrastructure engineer to support VMware virtualization and Cisco UCS environments in a large-scale setting. You will work with application leads and architects to design, deploy, and optimize solutions that meet business requirements.

Responsibilities include incident escalation, documentation, and collaboration with vendors and internal teams. A VCP certification and a degree in CS/IT are preferred for this senior role.

Qualifications

VMware vSphere 8.x or VMware Cloud Foundation; VCP certification required.
Post-secondary degree or diploma in CS/IT or related field.
Familiarity with Cisco Data Center tech and UCS components.
Strong cross-functional collaboration and stakeholder communication.

Responsibilities

Support Cisco UCS infrastructure and VMware virtualization environments.
Ensure solutions meet business client and stakeholder needs.
Oversee design, development, and implementation with leads/architects.
Act as escalation point for VMware issues.
Create and maintain virtual infrastructure documentation.
Monitor service delivery and prioritize work.
Follow operational procedures with minimal guidance.
Identify opportunities for continuous improvement.

Skills

VCP certification knowledge

Strong communication

Detail-oriented

Project collaboration

Problem solving

Education

Post-secondary degree or diploma in Computer Science/IT

Tools

VMware vSphere 8.x

VMware Aria Operations

VMware Intersight

VMware vSAN

PowerCLI/PowerShell

NSX SDN

VMware Lifecycle Manager

Cisco UCS hardware and networking

VCP remediation of data center tech

Job description

Support Cisco UCS infrastructure and VMware virtualization environments
Ensure solutions meet business client and stakeholder needs while adhering to bank technology and quality standards
Maintain understanding of business and technology directions, developments, and industry trends
Oversee solution design, development, and implementation with application leads and architects
Act as escalation point for unresolved VMware virtualization and hardware technical issues
Collaborate with vendors, consultants, and other Technology Solutions areas to develop solutions
Create and maintain virtual infrastructure documentation for project assignments
Communicate and resolve or escape issues accurately and on time
Monitor service delivery against commitments and prioritize work activities
Follow documented operational procedures with minimal guidance
Analyze operational processes and identify continuous improvement opportunities
Maintain virtual infrastructure and ensure security and patch compliance
Monitor supported environments using VMware Aria Operations, Dynatrace, and Intersight
Ensure platform performance and stability

Requirements

VMware Certified Professional (VCP) certification in vSphere 8.x or VMware Cloud Foundation
Post-secondary degree or diploma in Computer Science, Information Technology, or a related field
Familiarity with remediation of software and hardware break/fix on Cisco Data Center products
Strong working knowledge of Cisco Data Center technologies, including Fabric Interconnects, UCS C-Series and B-Series servers, and blade chassis
Expert knowledge of Cisco Data Center networking and storage technologies, including Cisco NX-OS, VLANs, trunking, Fibre Channel, VSANs, and physical connectivity architectures
Expert knowledge of Cisco UCS hardware components, including rack servers, blade servers, Fabric Interconnects, and Fabric Extenders (FEX)
Expertise in UCS Central, UCS Manager, and Cisco Intersight management platforms
Experience designing and deploying service profiles and templates in UCS Central and Intersight
7-10+ years of experience administering enterprise VMware environments
Working experience and knowledge of NSX software-defined networking environments
Experience supporting private and public cloud environments
Advanced experience administering VMware vSAN environments
Working knowledge of VMware Update Manager and/or VMware Lifecycle Manager
Experience using VMware PowerCLI and PowerShell
Expert troubleshooting skills for complex VMware infrastructure issues and Windows/Linux virtual machine problems
In-depth knowledge of VMware Distributed Virtual Switches, DRS, vMotion, vSphere HA, host clusters, datastore clusters, enterprise networking, and failover clustering
Advanced experience with VMware Aria Operations, Aria Operations for Logs, and Aria Operations for Networks
Familiarity with VMware Aria Automation services and deployments
Understanding of Microsoft Active Directory and security policies (GPO)
Familiarity with VMware Site Recovery Manager and disaster recovery planning/management
Strong understanding of SAN technologies, including enterprise storage platforms such as Hitachi Vantara
Ability to prioritize competing demands and work independently and within cross-functional teams
Highly organized, detail-oriented, and process-driven
Strong written, verbal, and stakeholder communication skills
Familiarity with ITIL best practices and ServiceNow

Core Competencies

Demonstrates expertise in VMware virtualization and Cisco UCS infrastructure management, ensuring high performance, security, and compliance in enterprise environments. Proficient in solution design, implementation, and troubleshooting, with a strong focus on continuous improvement and stakeholder communication.

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