Senior IT Manager

Prime Healthcare; Ontario; On-site; CAD 87,000 - 156,000; Full time

Job summary

A leading healthcare organization is seeking a Senior IT Manager to oversee IT Change Management initiatives critical to maintaining operational efficiency. The ideal candidate will possess strong leadership capabilities and a deep understanding of ITIL processes, ensuring technology changes are managed effectively with minimal disruption. This role involves significant autonomy and responsibilities, including design tasks related to hospital operations and enhancing user experience.

Benefits

Flexible benefits package

Paid time off

Tuition reimbursement

401K retirement plan

Medical, dental, and vision coverage

Qualifications

• Five (5)+ years of IT experience, with 2–3 years in IT change or service management roles.
• ITIL v3 or v4 certification required.
• Experience in a large-scale enterprise is preferred.

Responsibilities

• Lead IT Change Management initiatives ensuring minimal disruption to operations.
• Perform complex design and analysis tasks related to hospital business operations.
• Ensure strong customer service for end-users.

Skills

Leadership

Problem-solving

Analytical skills

Communication

Stakeholder engagement

Education

Bachelor’s degree in information technology or related field

Tools

ServiceNow

BMC Remedy

Job description

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Overview

Join our team of dedicated professionals who provide services and operational support to award winning hospitals through roles in supply chain, IT and cybersecurity, clinical engineering, capital procurement, medical coding, project management and more. We provide services to clinically excellent community hospitals across the country that are dedicated to ensuring quality, compassionate care for every patient, every time.

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

Responsibilities

The Senior IT Manager will be responsible for leading the IT Change Management initiatives. This role is critical in ensuring the effective management of technology changes with minimal disruption to business operations. This position will have a deep understanding of ITIL based change management processes, strong leadership abilities, and a proven track record of driving IT and organizational transformation. This position requires little or no supervision as they build, maintain the system and exercise independent judgement and discretion in carrying out day-to-day support related activities. This position performs complex design and analysis tasks related to the hospital business operations. This position also requires strong customer service skills to ensure a positive experience for the end-users.

Qualifications

Required qualifications:

• Bachelor’s degree in information technology, Business Administration, or a related field.
• Five (5)+ years of IT experience, with at least 2–3 years in IT change or service management roles.
• ITIL v3 or v4 certification required; PROSCI or equivalent change management certification a plus.
• Experience in a large-scale enterprise or highly regulated environment preferred.
• Strong leadership and team management capabilities.
• Deep knowledge of ITIL and enterprise IT service management frameworks (e.g., ServiceNow, BMC Remedy).
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and stakeholder engagement abilities.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
  
  

Preferred Qualifications

• Project Management Certification (PMP)
• Experience with Agile/Scrum methodologies.
• Familiarity with cloud services and infrastructure (e.g., AWS, Azure, GCP).
• ServiceNow Certified is a plus.
  
  

Employment Status

Full Time

Shift

Days

Pay Transparency

BioMedical Services, Inc. offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $87,360.00 to $156,000.00 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wellness and Fitness Services, Medical Practices, and Hospitals and Health Care

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