Senior Investigator, Global Rules Program

MasterCard; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in financial technology seeks a Senior Investigator for their Global Rules Program in Toronto. This role focuses on overseeing compliance and investigation processes, ensuring adherence to Mastercard rules, and enhancing program operations. The ideal candidate will possess strong analytical and problem-solving skills, as well as a solid background in fraud and risk management.

Qualifications

• Experience in compliance and fraud management.
• Strong organizational skills with attention to detail.
• Proficient in Microsoft Office tools.

Responsibilities

• Manage the Global Rules Investigation Program by investigating complaints.
• Analyze trends and validate issues for compliance.
• Develop processes to enhance program initiatives.

Skills

Compliance Management

Fraud Management

Risk Management

Problem-Solving

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Investigator, Global Rules Program

Overview:

Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and transparency of our transaction data. We preserve the integrity of the Mastercard brand by ensuring customer adherence with Mastercard Rules and Standards.

Key Questions:

• Do you have compliance management experience?
• Do you have experience reviewing merchant activity?
• Are you a high performer with solid program management skills?
• Are you innovative and a thought leader?

Role Responsibilities:

• Assist with managing the global compliance program, Global Rules Investigation Program (GRIP), by investigating complaints or proactive rule violation investigations.
• Open compliance cases to investigate and resolve customer noncompliance issues.
• Independently identify performance issues, manage case workload, develop resolution processes, and communicate case updates promptly.
• Think creatively to offer efficient and practical solutions.
• Analyze trends, validate issues, and confirm corrective measures.
• Review complaints, draft investigation letters, and work with customers to resolve rule violations (e.g., fraud, scam complaints, payment facilitator violations).
• Support training for issuing and acquiring customers to increase awareness of Mastercard Standards and address deficiencies.
• Develop and implement new processes to enhance program initiatives.

Candidate Profile:

• Knowledge of electronic payment processing; experience in compliance, fraud, and risk management.
• Experience conducting investigations, documenting findings clearly, with attention to detail.
• Strong organizational skills, critical thinking, and ability to multitask.
• Self-motivated, independent, and effective time management.
• High tact and integrity, with experience handling confidential information.
• Excellent written and verbal communication skills.
• Advanced problem-solving skills.
• Ability to work in a fast-paced environment, meet deadlines, and deliver results.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Mastercard is an equal opportunity employer. For accommodations during the application process, contact [e-mail].

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks involve inherent risks. Employees must:

• Abide by security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security trainings.