Senior Investigator, Global Rules Program-R-248977

MasterCard; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Senior Investigator for their Global Rules Program. The role involves managing compliance investigations, ensuring adherence to Mastercard standards, and enhancing program initiatives. The ideal candidate will have strong analytical and problem-solving skills, along with experience in compliance management and electronic payment processing.

Qualifications

• Knowledge of electronic payment processing, compliance, fraud, and risk management.
• Experience conducting investigations with clear documentation.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage the Global Rules Investigation Program (GRIP) and investigate complaints.
• Analyze trends with customers to validate issues.
• Develop new processes to enhance program initiatives.

Skills

Compliance management

Program management

Analytical skills

Problem-solving

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Investigator, Global Rules Program

Overview:

Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and transparency of our transaction data. We preserve the integrity of the Mastercard brand by ensuring customer adherence with Mastercard Rules and Standards.

Key questions:

• Do you have compliance management experience?
• Do you have experience reviewing merchant activity?
• Are you a high performer with solid program management skills?
• Are you innovative and a thought leader?

Role:

• Assist with managing the established global compliance program, the Global Rules Investigation Program (GRIP), by investigating incoming complaints or proactive investigations on Rule violations.
• Open compliance cases to investigate and resolve customer noncompliance issues.
• Independently identify performance issues, manage case workload, develop resolution processes, and communicate case status updates promptly.
• Think creatively to offer efficient and practical solutions.
• Analyze trends with customers to validate issues and confirm corrective measures.
• Review complaints, draft investigation letters, and work with customers to resolve rule violations (e.g., fraud scams, payment facilitator violations).
• Support training initiatives to increase awareness of Mastercard Standards and address deficiencies.
• Develop new processes to enhance program initiatives.

All About You:

• Knowledge of electronic payment processing, compliance, fraud, and risk management.
• Experience conducting investigations with clear documentation and storytelling skills.
• Attention to detail, organization, critical thinking, and multitasking abilities.
• Self-motivated, independent work style, effective time management.
• High tact and integrity, with experience handling confidential data.
• Excellent communication skills, investigative and problem-solving skills.
• Ability to work in a fast-paced environment, meet deadlines, and deliver results.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Mastercard is an inclusive, equal opportunity employer. For accommodations during the application process, contact [e-mail].

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Employees must:

• Abide by security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security trainings.