Senior Investigator

Canada Life Group; Canada; Remote; CAD 63,000 - 105,000; Full time

Benefits offered by this job

Education reimbursement up to $2,000/​

Mental health benefit ($5,000)

Volunteer day

Pension plan

Employee discounts

Job summary

Canada Life is seeking a Special Investigations Unit member within the Fraud Management Team to investigate allegations of fraud and improper or invalid claims in group health and dental benefit plans across Canada.

Responsibilities include developing investigative plans, analyzing records, obtaining statements, collecting evidence, conducting onsite provider evaluations, and presenting evidence in court. Travel across Canada is required; bilingualism is an asset, especially for Quebec.

Qualifications

• Minimum five years of investigative experience.
• Post-secondary degree or equivalent.
• Strong investigative and interview skills.
• Knowledge of the Criminal Code of Canada.
• Strong report writing and communication skills.
• Ability to travel across Canada.
• Valid driver’s licence.
• Reliability Status Security Clearance required for access to Protected B information.
• Bilingualism (French and English) is an asset; preferred for Quebec.

Responsibilities

• Develop and implement investigative plans to meet standards for prosecution or civil action.
• Analyze financial records from internal and external sources.
• Obtain written and/or audio statements from witnesses and subjects.
• Collect and preserve evidence and conduct onsite provider evaluations across Canada.
• Gather evidence using undercover techniques and prepare reports for senior management.
• Present evidence in court or tribunals and liaise with law enforcement.
• Recommend improvements to procedures and internal controls.

Skills

Investigative experience

Interview skills

Criminal Code knowledge

Report writing

Communication skills

Organizational skills

Travel across Canada

Driver's license

Security clearance awareness

Education

Post-secondary degree or equivalent

Job description

Select how often (in days) to receive an alert:

As a member of the Special Investigations Unit, you will work within the Fraud Management Team to investigate allegations of fraud and inappropriate or invalid claims in group health and dental benefit plans.

What you will do:

• Develop and implement investigative plans that meet the standards required for criminal prosecution and/or civil action
• Analyze financial records from internal and external sources
• Obtain written and/or audio recorded statements from witnesses and subjects
• Collect and preserve evidence
• Conduct onsite provider evaluations at locations across Canada
• Gather evidence using undercover or covert techniques
• Prepare investigative reports for senior management and regulatory bodies
• Prepare disclosure reports and liaise with law enforcement
• Present evidence in court and/or tribunals as required
• Make recommendations for the improvement of procedures and internal controls

What you will bring:

• A minimum of five years of investigative experience
• Education/skills acquired through the completion of a post-secondary degree or equivalent
• Strong investigative and interview skills
• Working knowledge of the rules of evidence
• Working knowledge of the Criminal Code of Canada
• Strong report writing skills
• Excellent communication and organizational skills
• Experience in courtroom testimony is considered an asset
• Knowledge of the group benefit insurance industry is considered an asset
• A Certified Fraud Examiner designation is considered an asset
• A background in law enforcement is considered an asset
• The ability to travel throughout Canada as required
• Candidates must be capable of working independently in various environments and possess the flexibility to respond to incidents or assignments outside of an office setting
• Must possess a valid driver’s licence
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
• As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

The base salary for this position is between $62,800 - $104,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Calgary, AB, CA London, ON, CA Edmonton, AB, CA Toronto, ON, CA Winnipeg, MB, CA Montreal, Quebec, CA

Date: Oct 21, 2026