Senior Implementation Specialist, HR - Upgrades

ADP; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

ADP is seeking a Human Resources Implementation Specialist in Toronto. In this role, you will manage the implementation of HR solutions for major accounts, ensuring high client satisfaction throughout the process. Successful candidates will have experience in HR management, strong project management skills, and excellent communication abilities.

Benefits

Mental health and wellbeing support

Tuition reimbursement program

Flexibility to integrate work and personal time

Qualifications

• 2+ years of experience in Human Resources management.
• Proven experience working directly with clients.
• Ability to work independently and as a strong team player.

Responsibilities

• Responsible for the quality implementation and setup of ADP’s WFN implementation methodology.
• Oversee various accounts from project initiation to completion.
• Conduct training, testing, and validation with clients.

Skills

Effective communication

Client management

Interpersonal skills

Attention to detail

Problem solving

Organization

Time management

Education

Post-secondary education

Tools

Excel

Job description

Description

ADP is hiring a Human Resources Implementation Specialist, Upgrades

• Are you looking to grow your careerin an agile, dynamicenvironment with plenty of opportunities to progress?
• Are you looking to be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As aHuman Resources Implementation Specialist, you’ll be part of ADP’s dynamic Upgrades Implementation team, and at the forefront of delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts. As an Implementation Specialist (IS), you’ll take charge of all aspects of setting up accounts by diving into analysis, configuration, validation, issue resolution, process training, initial live run support, and provide seamless turnover to Client Services.

You’ll thrive in implementing new business, managing platform conversions, and reconfiguring existing accounts, such as spin-offs. Your goal is to ensure unparalleled client satisfaction and maintain top-tier productivity while handling complex and feature-rich client requirements of medium to large-sized organizations. Your solid project management skills will shine as you navigate the size and intricacies of these high-impact accounts. Join us and make a significant impact!

Ready to #MakeYourMark? Apply now!

To learn more about careers inImplementationat ADP , visit:

https://jobs.adp.com/locations/canada/teams-roles/implementation/

WHAT YOU’LL DO: Responsibilities

What you can expect on a typical day:

• Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP’s WFN implementation methodology.
• Assess and Configure Needs: Analyze, configure, and understand the client’s requirements to properly set up the client’s WFN modules (HR, Recruitment, Performance, Compensation and Benefits)
• Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.
• Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
• Handle Risks and Escalations: Manage project risks and escalations to resolution.
• Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
• Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
• Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
• Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Post-secondary education or related business experience
• 2+ years of experience in Human Resources management functions.
• Effective communication skills in English, verbal and written.
• Proven experience working directly with clients.
• Exceptional client management and strong interpersonal abilities.
• Ability to work independently, resourceful, and a strong team player.
• Proficiency in Excel.

*Quebec candidates: While French is required for Quebec-based roles, the use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

Preferred Qualifications: Preferred Qualifications

• Certified Human Resources Professional (CHRP) Designation would be considered an asset.
• Skilled in organizing, scheduling, and leading effective meetings.
• Adept at multitasking, probing, analyzing, and solving problems.
• Meticulous attention to detail with strong follow-through.
• Excellent organizational, time management, and prioritization skills.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back andgenerating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily into your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of our Business Resource Groupstoconnect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca