Senior Forward Deployed Engineer - Global Markets

Staffbase; Toronto; Hybride; CAD 107 000 - 143 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Flexible schedule

31 vacation days

RRSP plan

Health insurance

Parental leave

Résumé du poste

Staffbase is seeking a hands-on technical professional to deliver custom Staffbase Build solutions end-to-end. You will design, implement, test, and release customer solutions across UI, backend, and integrations, collaborating with customers and internal teams to scope and validate needs.

You will drive adoption by building with the latest extensibility features, mentoring engineers, and contributing to shared standards while aligning with security and quality standards.

Qualifications

• 5+ years of software engineering experience delivering production systems.
• Customer-facing technical experience (forward-deployed, solutions engineering, consulting).
• Deep experience designing and integrating REST APIs and third-party systems, plus testing and integration.
• Ability to explain technical trade-offs to non-technical audiences.
• Experience mentoring or guiding less-experienced developers and bringing structure to team processes.
• Comfort working directly with stakeholders to translate business needs into technical solutions and validate them.
• Strong focus on quality, clean code, testing, and continuous learning.
• Self-starter who works well independently and in a team, valuing diversity and inclusivity.

Responsabilités

• Own the technical design, implementation, testing, and release of assigned custom solutions end-to-end.
• Build across the stack (customer-facing UI, backend services, and integrations with Staffbase and third-party APIs).
• Support pre-sales in a technical advisory capacity during requirements discovery.
• Validate shipped solutions with users and collect feedback for improvements.
• Assist customers in building basic solutions using Staffbase tools when appropriate.
• Keep up to date with new platform capabilities and ensure use of latest native features.
• Apply architectural, security, and compliance standards to keep solutions maintainable.

Connaissances

Software engineering

Customer-facing skills

REST APIs integration

Explain technical trade-offs

Mentoring

Stakeholder management

Quality & testing

Independent & teamwork

Diversity & inclusion

Description du poste

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St.Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.
We are proud to be aUnicorncompany—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

This is a hands‑on technical role within Staffbase Build, responsible for turning specific enterprise customer needs into reliable, scalable extensions of the Staffbase platform, using its extensibility capabilities (widgets, plugins, integrations, and other platform objects). The role owns assigned customer solutions end‑to‑end, defining the use case with stakeholders, building and testing across the stack, deploying it, and validating it with users.

The aim is to drive adoption and stickiness of the platform, not to create one‑off, standalone customer solutions. The role acts as a bridge, helping customers do what they and the platform can’t do alone yet, and feeds what’s learned back into shared standards and the product roadmap.

The role reports into the regional Build Leader.

What you’ll be doing

Solution Delivery

• Owning the technical design, implementation, testing, and release of assigned custom solutions end‑to‑end
• Building across the stack (customer‑facing UI, backend services, and integrations with Staffbase and third‑party APIs)
• Partnering with customers, consultants and internal teams, e.g. Sales, to define and detail use cases before development. Supporting pre‑sales in a technical advisory capacity, primarily during requirements discovery: join customer and Sales conversations to clarify needs, assess technical feasibility, and help scope custom solutions
• Validating shipped solutions with users and gathering feedback afterward
• Supporting customers in building basic solutions themselves using Staffbase‑provided platform tools where appropriate, rather than defaulting to a fully bespoke build
• Keeping up to date with new and evolving platform capabilities (new extensibility primitives, APIs, and platform objects) so solutions are built using the latest native capabilities rather than defaulting to more bespoke patterns
• Applying the company's architectural, security, and compliance standards so solutions remain supportable

Pattern Capture & Product Feedback

• Identifying reusable patterns and components arising from customer engagements; documenting and contributing them to a shared Build asset catalogue
• Surfacing recurring, validated customer needs for consideration in the product roadmap

Craft & Team Contribution

• Maintaining a strong quality bar (testing, code reviews, healthy CI/CD practices).
• Participating in the Build on‑call rotation to support shipped customer solutions, in line with the applicable regional on‑call policy.
• Helping bring structure and engineering standards to the team, and mentor less experienced engineers

What you need to be successful

• 5+ years of software engineering experience, building and running production systems
• Customer‑facing technical experience (forward‑deployed, solutions engineering, consulting)
• Deep experience designing and integrating REST APIs and third‑party systems, as well as testing, assessing and integrating APIs of third‑party systems
• Ability to explain technical trade‑offs to non‑technical audiences
• Experience mentoring or guiding less‑experienced developers, and a knack for bringing structure to how a team works
• Comfort working directly with stakeholders — you can translate business needs into technical solutions and validate them afterwards
• A strong focus on quality, clean code, testing, and continuous learning
• A self‑starter who works well both independently and as part of a team
• You understand and appreciate diversity and inclusivity in the workplace

What you’ll get

• Competitive Compensation - we offer attractive salary packages, including LTIP (unit‑based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
• Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
• Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $107,000 - $143,000 CAD base salary per year. Other rewards may include commissions and program‑specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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