Senior Governance, Risk & Compliance Coordinator

GroupHEALTH Benefit Solutions; Surrey; Hybrid; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Generous paid time off

Extended health and dental benefits

RRSP matching

Flexible work options

Job summary

GroupHEALTH Benefit Solutions is seeking a Senior Governance, Risk & Compliance Coordinator to support legal, compliance, privacy, risk, and governance matters. The role reports to the Chief Transformation Officer with a dotted line to General Counsel and is a hybrid position based in Surrey.

The candidate will strengthen controls, ensure regulatory readiness, and provide practical recommendations across the GRC spectrum.

Qualifications

• Post-secondary education in business, legal administration, compliance, risk, or a related field.
• Paralegal education or experience is an asset.
• Two or more years of relevant administrative or coordination experience.
• Experience managing confidential records, competing deadlines, and multiple stakeholders.
• Experience in a regulated industry, or supporting legal, compliance, complaints, risk, or governance activities, is an asset.
• Proficiency with Microsoft Office, including SharePoint.
• Strong written and verbal communication skills, with sound judgment and discretion.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Coordinate intake, routing, tracking, and follow-up of legal and contract matters.
• Maintain current, confidential, complete, and accessible legal matter, contract, filing, and corporate records.
• Coordinate document collection, external counsel requests, approvals, meetings, and correspondence.
• Support licensing, regulatory filings, policy administration, training, attestations, audits, and compliance reporting.
• Maintain compliance calendars, records, and evidence, and track filings, renewals, approvals, deadlines, and remediation through to completion.
• Support compliance incident and regulatory change administration.
• Monitor approved complaint intake channels and ensure matters are logged, acknowledged, and routed according to processes.
• Coordinate with Complaints Office, Legal, business units, and other teams to gather information and compile case history.
• Maintain complaint registers and files, track deadlines and milestones, and escalate overdue items.
• Provide administrative support; this role does not conduct investigations or decide outcomes.
• Coordinate committee schedules, agendas, materials, minutes, reporting, decisions, and action logs.
• Review GRC records to identify control gaps, recurring issues, and trends.

Job description

About GroupHEALTH

At GroupHEALTH, we’re proud of the work we do, but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.

About GroupHEALTH

At GroupHEALTH, we’re proud of the work we do, but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact. Here, you’ll find more than just a job. You’ll find a purpose‑driven, people‑first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away: our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members.

About The Role

The Senior Governance, Risk & Compliance Coordinator will support the effective administration and analysis of legal, compliance, complaint, privacy, risk, and governance matters across the GroupHEALTH Family of Companies. Through accurate records, evidence review, proactive follow-up, and practical recommendations, the Senior GRC Coordinator strengthens controls, transparency, regulatory readiness, and informed decision‑making. Reporting to the Chief Transformation Officer with a dotted line to the General Counsel, Legal & Compliance, this role serves as a key bridge between GroupHEALTH’s executive team, our parent company (Munich Reinsurance), and divisional leadership. This is a hybrid role based out of our Surrey office. Remote work and other locations will not be considered.

What to Expect in Your First 3 Months:

• First 30 Days: Build a working understanding of the GroupHEALTH Family of Companies structure, the GRC operating model, key stakeholders, processes, and escalation pathways.
• First 60 Days: Gain control of active legal, compliance, complaint, privacy, risk, and governance matters, including key records, deadlines, actions, and reporting requirements. Build effective working relationships across the GRC Team, Legal, the Complaints Office, business units, and other key stakeholders.
• First 90 Days: Establish reliable routines for intake, tracking, documentation, follow‑up, escalation, and status reporting.

What You’ll Do

In collaboration with the Chief Transformation Officer, General Counsel, GRC Team, Complaints Office, and business leaders:

Legal Administration

• Coordinate the intake, routing, tracking, and follow‑up of legal and contract matters
• Maintain current, confidential, complete, and accessible legal matter, contract, filing, and corporate records
• Coordinate document collection, external counsel requests, approvals, meetings, and correspondence

Compliance Administration

• Support licensing, regulatory filings, policy administration, training, attestations, audits, and compliance reporting
• Maintain compliance calendars, records, and evidence, and track filings, renewals, approvals, deadlines, and remediation through to completion
• Support compliance incident and regulatory change administration

Complaint Administration

• Monitor approved complaint intake channels and ensure matters are promptly logged, acknowledged, and routed according to approved processes
• Coordinate with the Complaints Office, Legal, business units, and other teams to gather information, documentation, and timelines, and compile a detailed, accurate case history for review by the accountable officer
• Maintain complaint registers and files, and track deadlines, correspondence, evidence, milestones, corrective actions, referrals, notifications, status updates, and closure requirements
• Reconcile complaint records and elevate overdue, urgent, or potentially reportable matters
• Provide administrative support. This role does not conduct investigations, make findings, interpret requirements, or decide outcomes

Governance and GRC Support

• Coordinate committee schedules, agendas, meeting materials, minutes, reporting, decisions, and action logs
• Support privacy and risk intake, documentation, tracking, audits, and remediation follow‑up
• Review GRC records and supporting evidence to identify control gaps, recurring issues, emerging trends, and matters requiring further review or escalation
• Support third‑party risk reviews by coordinating due diligence, organizing evidence, tracking findings and remediation actions, and escalating gaps
• Prepare routine dashboards and status reports across legal, compliance, complaints, privacy, and risk
• Maintain organized, protected, and audit‑ready GRC records and repositories
• Provide practical recommendations to strengthen controls, reporting, workflows, and decision‑making

What We’re Looking For

• Post‑secondary education in business, legal administration, compliance, risk, or a related field
• Paralegal education or experience is an asset
• Two or more years of relevant administrative or coordination experience
• Experience managing confidential records, competing deadlines, and multiple stakeholders
• Experience in a regulated industry, or supporting legal, compliance, complaints, risk, or governance activities, is an asset
• Proficiency with Microsoft Office, including SharePoint
• Strong written and verbal communication skills, with sound judgment and discretion
• An equivalent combination of education and experience may be considered

Critical Competencies

• Organized and Disciplined – You plan effectively and maintain reliable systems for records, actions, deadlines, and competing priorities, following matters through to completion with accurate, audit‑ready documentation.
• An Effective Communicator and Collaborator – You communicate clearly and professionally, prepare concise and accurate materials, and build strong working relationships across the business and with external stakeholders.
• Accountable, with Strong Follow‑Through – You take ownership of your commitments, follow up on time, and flag delays, barriers, or missing information early through the appropriate channels.
• Sound in Professional Judgment and Risk Awareness – You handle sensitive information with discretion, recognize legal, regulatory, privacy, reputational, and operational risk indicators, and elevate concerns appropriately.
• An Analytical Thinker Focused on Continuous Improvement – You review evidence to identify gaps, recurring issues, and trends, and contribute practical recommendations that improve workflows and controls.

Compensation

At the time of this posting, the estimated annual base salary for this position is $85,000-95,000. Individual compensation within this range is determined by factors such as job‑related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join Us

• Beyond salary, we offer generous paid time off, extended health and dental benefits, RRSP matching, and flexible work options
• Wellness support, including comprehensive mental health resources, to prioritize your well‑being both in and out of the workplace
• A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive

Accommodation and Inclusion

GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with GroupHEALTH, we’d love to hear from you.