Senior Genesys Cloud AI Solutions Consultant

Miratech

Toronto

On-site

CAD 110,000 - 150,000

Full time

6 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health insurance

Relocation program

Language courses

Growth opportunities

Job summary

Miratech in Canada is seeking a Senior Genesys Cloud PS Consultant with experience in Genesys AI to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.

The role combines business consulting, platform expertise, and hands-on technical validation. You will translate requirements into practical designs, assess capabilities, and provide evidence-based recommendations through prototypes and PoCs.

Qualifications

7+ years in enterprise technology consulting, solution consulting, or contact center transformation.
Hands-on Genesys Cloud CX configuration and solution implementation.
Practical experience with Genesys Cloud AI capabilities.
Ability to translate business requirements into solution designs and validate recommendations through configuration or PoC.
Strong analytical, communication, and stakeholder management skills.

Responsibilities

Leading discovery workshops and gathering business requirements with stakeholders and contact center teams.
Assessing Genesys Cloud AI capabilities against business needs and identifying gaps.
Designing AI-powered contact center solutions covering knowledge management and agent assistance.
Configuring and testing Genesys Cloud features, building prototypes and PoCs.
Evaluating architecture and integration options with knowledge repositories and internal apps.
Assessing effort, licensing, AI consumption, costs, and ongoing operations.
Preparing assessments and presenting outcomes to business and technical stakeholders.