Senior Genesys Cloud AI Solutions Consultant

Miratech

Montreal

On-site

CAD 120,000 - 180,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

Language courses

Relocation program

Job summary

Miratech is seeking a Senior Genesys Cloud PS Consultant to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. The role blends business consulting, platform expertise, and hands-on validation, working with stakeholders to translate requirements into practical AI-enabled solutions and validating feasibility.

The candidate will lead discovery, assess capabilities, design solutions covering knowledge management, agent

Qualifications

7+ years of enterprise technology or contact center transformation consulting experience.
Hands-on experience with Genesys Cloud CX configuration and solution implementation.
Experience with Genesys Cloud AI capabilities and integration options.

Responsibilities

Lead discovery workshops with stakeholders and translate requirements into solutions.
Assess Genesys Cloud AI capabilities against business needs and identify gaps.
Design AI-powered contact center solutions covering knowledge management and agent assistance.
Configure and prototype Genesys Cloud features; validate technical feasibility of proposed solutions.
Evaluate architecture and integration options with enterprise systems and repositories.
Prepare assessments, document findings and present outcomes to stakeholders.