Senior Genesys Cloud AI Solutions Consultant

Miratech; Alberta; Presencial; CAD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Culture of Relentless Performance

Competitive Pay and Benefits

Growth Mindset

Global Impact

Welcoming Multicultural Environment

Social Sustainability Values

Descripción de la vacante

Miratech seeks a Senior Genesys Cloud PS Consultant to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. You will translate business requirements into practical AI-enabled designs, assess platform capabilities, and provide evidence-based recommendations.

The role combines business consulting, platform expertise, and hands-on validation, working with stakeholders, operations, and technical teams to deliver feasible,

Formación

• 7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation.
• Hands‑on experience with Genesys Cloud CX, including platform configuration and solution implementation, such as knowledge bases, Architect, bot flows, or Data Actions.
• Practical experience with Genesys Cloud AI capabilities.
• Understanding of how knowledge quality affects AI outcomes, including knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents.
• Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept.
• Strong analytical, communication, and stakeholder management skills, with the ability to present technical recommendations to business and technical audiences.
• Eligibility to obtain and maintain a Government of Canada security clearance.

Responsabilidades

• Lead discovery workshops and document and prioritize business requirements with stakeholders and contact center teams.
• Assess Genesys Cloud AI capabilities versus requirements and identify limitations, options, and gaps.
• Design AI-powered contact center solutions covering knowledge management, surfacing, agent assistance, summarization, and virtual agents.
• Configure and test Genesys Cloud features, build prototypes, and validate feasibility of solutions.
• Evaluate architecture and integration options between Genesys Cloud AI, knowledge repositories, and internal apps.
• Assess implementation effort, licensing, AI consumption, costs, and ongoing ops needs.
• Prepare solution assessments and present findings and risks to business and technical stakeholders.

Conocimientos

Genesys Cloud CX

Genesys Cloud AI

Stakeholder management

Requirements gathering

Solution design

Proof of concept

Architecture

Testing

Data Actions

Bot flows

Herramientas

Architect

Data Actions

Bot flows

Knowledge bases

Knowledge surfacing

Descripción del empleo

Miratech seeks a Senior Genesys Cloud PS Consultant to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. You will translate business requirements into practical AI-enabled designs, assess platform capabilities, and provide evidence-based recommendations.

The role combines business consulting, platform expertise, and hands-on validation, working with stakeholders, operations, and technical teams to deliver feasible,