Senior Front-Office Equity & Derivatives Support Analyst

Nöord Technologies; Montreal (administrative region); Hybrid; CAD 110.000 - 140.000; Vollzeit

Zusammenfassung

Nöord Technologies in Montreal, QC, seeks a Senior Equity & Derivatives Application Support Analyst to join a high-impact capital markets support team. You will partner with Traders, Sales, and Operations to ensure seamless operation of trading systems across the Americas, focusing on front-office support rather than development.

The ideal candidate has 5+ years in capital markets support, deep knowledge of equities and derivatives, experience with pre-trade workflows, SQL, Linux/Windows, Jira,

Qualifikationen

• Minimum 5+ years of application or functional support experience within Capital Markets or investment banking.
• Strong domain understanding of Equities (cash equities, indices) and Derivatives (options, futures, swaps).
• Pre-Trade processes knowledge is a strong asset (nice to have).
• Practical ability to write SQL queries for data investigation, familiarity with Linux/Windows platforms, and experience with ticketing (e.g., Jira) and monitoring systems (Geneos, ELK).
• Outstanding communication skills with traders under active market conditions.
• Fluent English is mandatory; French is a plus.

Aufgaben

• Serve as the dedicated front-line IT contact for New York-based and regional Trading, Sales, and Operations desks.
• Investigate and troubleshoot real-time behavior, execution queries, and trade flow discrepancies directly on trader screens.
• Take ownership of incident management: triage, root-cause analysis, and drive timely resolution within agreed SLAs while maintaining clear communication with Front-Office stakeholders.
• Handle day-to-day business requests, configuration updates, and front-to-back workflow validations.
• Proactively monitor system health and platform performance using established monitoring tooling to prevent business disruptions.
• Collaborate with global development and infrastructure teams to identify recurring issues and implement permanent platform enhancements.
• Coordinate handovers and maintain follow-the-sun alignment with international support peers in Europe and Asia.

Kenntnisse

Capital Markets

Equities

Derivatives

Pre-Trade

SQL

Linux/Windows

Jira

Geneos

ELK

Tools

Geneos

ELK

Jobbeschreibung

Nöord Technologies in Montreal, QC, seeks a Senior Equity & Derivatives Application Support Analyst to join a high-impact capital markets support team. You will partner with Traders, Sales, and Operations to ensure seamless operation of trading systems across the Americas, focusing on front-office support rather than development.

The ideal candidate has 5+ years in capital markets support, deep knowledge of equities and derivatives, experience with pre-trade workflows, SQL, Linux/Windows, Jira,