Senior Financial Services Representative - Lonsdale

Vancouver City Savings Credit Union; North Vancouver; On-site; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Living wage employer

Customizable benefits

Generous vacation

Extra stat holidays

Immediate health coverage

Defined benefit pension

Job summary

Vancity is seeking a Senior Financial Services Representative for the Lonsdale Community Branch (Branch 72) in North Vancouver. You will perform member transactions, assess needs, and provide personalized advice to help members achieve their financial goals while upholding service standards.

This full-time, on-site role requires strong communication, problem solving, and leadership. Weekend hours may apply; competitive rewards include health coverage, vacation, pension, and growth opportunities.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer service experience.

Responsibilities

• Perform member transactions to ensure high-quality service.
• Identify member needs to offer suitable products and referrals.
• Provide ongoing support to service team to maintain service standards.
• Ensure adherence to branch service standards, policies and procedures.
• Follow controls to meet compliance and mitigate risk.

Skills

Problem solving

Tech-savvy

Communication

Adaptability

Leadership

Policy knowledge

Education

High School Diploma

Job description

Job Category: Service

Requisition Number: SENIO007928

• Posted : October 23, 2026
• Full-Time
• On-site
• Hourly Range : $33.90 CAD to $42.40 CAD

Locations

Showing 1 location

Description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

• Perform member transactions consistent with established standards so that a high level of quality service delivery is achieved
• Identify and assess member/prospect needs to provide appropriate products, services and referrals
• Provide ongoing technical support to the service team (new and tenured) so that member experience standards are achieved
• Apply branch service standards and support adherence to policies and procedures
• Apply and support adherence to controls to meet compliance and security requirements and mitigate risk

As a Senior Financial Services Representative,youwill leverage your communication skills as you effectively manage complex situations, problem solve and provide personalized advice. Member's complex inquiries will be satisfiedin a timely manner and within established service standards. Financial Services Representativeswill grow through your transfer of knowledge and expertiseto assure member’s needs are met, thus helpingVancityredefine wealth consistent with branch objectives.You will also bring a strong knowledge ofVancity'spolicies, procedures, systemsandsoftware.

This is a Full-time, Permanent role located at Lonsdale Community Branch (Branch 72). Youwill report directly to the Assistant Branch Manager.

You’ll Thrive Here If You Are:

• A problem solver – You have an analytical mind and can multi-task to come up with solutions.
• Tech-savvy – People often say you’re a quick learner and great with technology & systems and can provide technical guidance to others.
• A great communicator –You find it easy to get to know others and have great conversations.
• Ready for a challenge– You have a positive attitude and can work in a fast-paced changing environment.
• A natural leader – People often come and seek best advice from you and you enjoy giving feedback to others.
• Knowledgeable– you have advanced knowledge of the relevant Vancity policies, procedures, products and services.

What You’ll Bring to the Team:

• A High School Diploma – At a minimum, you have graduated high school and/or equivalent
• Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity

Extra Skills That Set You Apart:

• Cross trainingor past work experiencein aleadershipcapacity
• Call center and branch experience
• Post SecondaryEducation/Diploma (Related Discipline)

What You’ll Earn:

This role offers a salary range of $33.90 to $41.98 per hour. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [e-mail]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.