Senior Financial Services Operations and Risk Data Analyst

Clio - Cloud-Based Legal Technology; Toronto; On-site; CAD 85,000 - 116,000; Full time

Job summary

Clio, a leading cloud-based legal technology company, seeks a Senior Financial Services Operations and Risk Data Analyst. This role involves developing risk management strategies, analyzing data, and collaborating across teams to enhance payment operations. Ideal candidates will have a strong background in financial services and data analysis.

Benefits

Competitive salary

Top-tier health benefits

Flexible time off policy

RRSP matching

Hybrid work environment

Qualifications

• 3-5 years of experience in Financial Services, Payments, or Fintech required.
• Strong data analysis skills, including SQL.
• Experience in fraud and risk prevention.

Responsibilities

• Develop and implement risk management strategies using data analytics.
• Collaborate with teams to ensure alignment on fraud prevention.
• Lead development of predictive models for risk assessment.

Skills

Data Analysis

Fraud Prevention

Risk Management

SQL

Payments Knowledge

Education

Degree in Finance or related field

Job description

Senior Financial Services Operations and Risk Data Analyst page is loaded

Senior Financial Services Operations and Risk Data Analyst

Apply locations Vancouver Toronto Calgary Remote - USA time type Full time posted on Posted 5 Days Ago job requisition id BF-REQ-3422

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

Summary :

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary :

We are currently seeking a SeniorFinancial Services Risk Data Analyst to join our Payment Operations team in Toronto , Vancouver , or Calgary .

What your team does :

Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year. The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio’s broader International footprint! The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring.

Payment Operations is a critical function within Clio which is focused on driving results for the company through strategic, operational, and data-driven improvements.

Who you are :

Reporting directly to the Director of Payment Operations, we are seeking a SeniorRisk Management and Data Analyst , with experience in Fintech, Payments, Merchant and Portfolio Risk Management, to play a role in the buildout, development and execution of financial services and risk management data insights initiatives. We are looking for someone who understands and is familiar with solutions including but not limited to card payments, ACH, wires, banking, as well as fraud prevention analysis tools and analysis. The candidate will play a critical role by using data analytics in developing risk management strategies, influencing decisions related to product ideation, business and risk vendor selection and management, and play a direct support role in cross functional product and risk management initiatives while balancing day to day queues and alerts around merchant and transaction risk processes with the payment operations team.

What you’ll do :

Lead the development and implementation of advanced analytics and predictive models to assess and address product and portfolio risk, optimize operational processes, identify growth opportunities, and improve overall portfolio performance

Own the measurement of Operational and Risk Management KPIs developing frameworks for understanding causation, attribution, and trends ensuring alignment with leadership as well as the operational / risk management team

Design and maintain calculators and pricing predictive models for card payments, ACH, wires, and other financial services solutions for existing and emerging global markets in line with card network interchange and costs, and regulatory compliance

Creating data based frameworks and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience

Take initiative in identifying operational and risk gaps that can be met with internal buildouts or external solutions and conduct preliminary analysis on how they would integrate into our Fintech platform

Collaborate with product, marketing, operational teams, and external vendors to deliver actionable insights and ensure alignment on strategy, goals, and metrics, contributing to data integrity and the success of key initiatives

Support operational teams in managing various merchant and transaction monitoring operational queues with the goal of safeguarding the business, advising the operations and risk management teams on best practices in evaluating merchants and transaction credit and fraud

Respond to suspected fraud and fraud events working directly with the Fintech / Payments team and cross functionally with the platform security team

Use data insights to define the risk tolerance levels for products both at the pilot stage and those already available to the general public

Collaborate with the data team in creating both operational as well as risk management dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators

Design materials to educate internal teams and customers about emerging fraud techniques

Serve as an operational liaison with the key third-party fintech service providers & partners who are required to deliver fraud mitigation solutions to Clio and its customers

What you may have :

At least 3-5 years Financial Services, Payments, or Fintech experience including a solid understanding of each of the various card networks, their risk profiles, as well as that of other payments solutions like ACH, wires, and emerging technologies like Buy Now Pay Later

At least 2 years of Fraud and Risk Prevention experience within financial services

At least 2 years of data analytics or data science in a vertical SaaS environment

Strong data analysis skills including writing and amending SQL Queries as well as data mining solutions and dashboard building platforms

Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization

Experience working in and with global markets outside of North America in a Payments or Fintech risk management and fraud prevention capacity

Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment

Demonstrated strong interpersonal and communication skills, both written and oral

Comfortable working in a technical operations environment with tight deadlines

Serious bonus points if you have :

Direct experience at a digital bank in a data or risk analytics capacity

Direct experience at a fraud prevention vendor or vertical SaaS platform

Experience in compliance, fraud, and risk management at a fintech, neobank, merchant acquirer, or card network

Knowledge of ACH transactions and reversal fraud risk

Technical knowledge of Artificial Intelligence fraud prevention solutions and their practical application in operations

What you will find here :

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include :

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

Flexible time off policy, with an encouraged 20 days off per year.

RRSP matching and RESP contribution

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range

• for this role is $85,000 to $100,100 to $115,200 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.
• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com / careers

At Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system.

This is a historic moment in the growth of legal technology! As the first legal practice management unicorn globally, and one of only a handful of Canadian unicorns, this is only the beginning.

If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.

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