Senior Field Liaison Officer

Canadian Nuclear Laboratories; Port Hope; On-site; CAD 70,000 - 85,000; Full time

Job summary

Join Canadian Nuclear Laboratories as a Communications Liaison where you'll play a vital role in community relations by interacting directly with stakeholders. You will manage communications during construction activities, ensuring clear updates and addressing concerns with professionalism. We seek an experienced communicator dedicated to maintaining strong relationships and resolving issues, making a real impact while working in the beautiful community of Port Hope.

Benefits

Paid time off (vacation, sick, floater & personal)

Benefits effective day one

Tuition support

Pension plan

Qualifications

• Minimum five (5) years of progressive work experience in the field.
• Experience in communications and stakeholder management.
• Valid Ontario 'G' driver’s licence.

Responsibilities

• Act as first point of contact for stakeholders addressing concerns.
• Engage daily with contractors and staff for communication clarity.
• Lead investigations into stakeholder complaints.

Skills

Written and oral communication skills

Stakeholder engagement skills

Leadership skills

Proficiency in Microsoft Office

Education

University or college degree in communications and/or environmental sciences

Tools

Microsoft Word

Microsoft Excel

Job description

Are you a skilled communicator who enjoys building strong relationships and resolving issues proactively? Can you envision yourself as the vital link between contractors and stakeholders, clearly explaining construction activities and addressing concerns with professionalism and tact? If you thrive in dynamic environments and want to make a real difference in community relations, this role as a Communications Liaison at CNL may be the perfect fit—apply today!

What will you be doing!

• Acting as the first point of contact for property owners and occupants, addressing questions and concerns promptly or escalating them to the Small-Scale Sites communications team.
• Attending daily contractor meetings to review construction schedules, raise and resolve stakeholder concerns, and ensure adherence to the communications plan.
• Explaining construction activities and updates in clear, plain language to stakeholders, providing regular and timely notifications of planned and unplanned work.
• Engaging in difficult conversations with stakeholders to manage and mitigate complaints effectively.
• Providing regular updates to in-office staff on stakeholder feedback, highlighting concerns, suggesting solutions, and escalating major issues to management.
• Attending internal CNL meetings and public events to stay informed and represent the Small-Scale Sites Communications team.
• Leading investigations into unresolved stakeholder complaints and collaborating with the Complaints Resolution Program staff or escalating as necessary.
• Modelling diplomatic, tactful, and ethical behaviour in all communications and interactions.
• Managing time efficiently and coordinating consultations with staff and contractors to optimize resource use.
• Documenting all stakeholder interactions accurately and filing records according to corporate requirements.
• Interacting daily with Communications and technical staff through phone, text, and email.
• Safely operating a CNL fleet vehicle and ensuring its secure condition when not in use.
• Other duties as assigned by your manager.
  

What we are looking for:

• Education
  • University or college degree in communications and/or environmental sciences and/or related field .
• Experience
  • Minimum five (5) years of pr ogressive and comprehensive work experience in the field .
• Knowledge, Skills & Abilities
  • Excellent written and oral communication skills in English.
  • Demonstrated leadership skills with the ability to engage and influence stakeholders.
  • Proficiency in Microsoft Office products, including Word and Excel.
  • Valid Ontario “G” driver’s licence.
• Security Clearance Eligibility Required

  • Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3-5 years of verifiable history in Canada, Australia, New Zealand, the United States and/or the United Kingdom. CNL implements security screening in accordance with the Treasury Board of Canada Secretariat's “Standard on Security Screening” and the “Policy on Government Security.”

Why CNL?

Does working with a team across Canada to advance nuclear science and technology for a clean and secure world speak to you? We're reinventing ourselves to be the pacesetters so we can lead the charge in solving the problems that matter, like building the next generation of clean nuclear and hydrogen energy solutions, developing new and better-targeted cancer treatments, and continuing to lead the world in environmental remediation.

We offer a complete total rewards package :

• Paid time off (vacation, sick, floater & personal);
• Benefits effective day one, that’s right, no waiting period;
• Tuition support
• and a pension!


Do Our Priorities Resonate with You?

• Clean energy for today and tomorrow.
• Restore and protect the Environment.
• Contribute to the health of Canadians.
  

Location:

CNL's Historic Waste Program Management Office is in Port Hope, Ontario's beautiful and historic community. Roughly 100 km east of Toronto, it is still close enough to the “Big City” without all the hassle of being in the “Big City.” As a leader in environmental remediation at nuclear and radiologically contaminated sites, CNL is implementing the Port Hope Area Initiative on behalf of Atomic Energy of Canada Limited. The cleanup of historic Low-Level Radioactive Waste by CNL in Port Hope and Port Granby in Ontario demonstrates Canada’s commitment to the safe, long-term storage and management of nuclear waste.

CNL is committed to providing an atmosphere free from barriers that promotes equity, diversity, and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders, and partners of all racial, cultural, and ethnic identities. Please read here for more on our DE&I Commitment.

CNL also supports a workplace environment and corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity, and Excellence. These values encourage equitable employment practices and career prospects, including accommodations for all employees.

CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please indicate via our ATS when applying. All information received regarding accommodation requests will be kept confidential.

CNL respectfully acknowledges that the Historic Waste Program Management Office and the Port Hope Area Initiative projects are situated on the treaty lands of the Williams Treaties First Nations, specifically the Gunshot Treaty signed with the Mississauga First Nations of Alderville, Curve Lake, Hiawatha and Scugog Island.

About the company

Canadian Nuclear Laboratories research facilities are located in Chalk River, Ontario, Canada, approximately 180km north-west of Ottawa.

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