Senior Field Claims Adjuster – Commercial Property

Impact Recruitment; Vancouver; Hybrid; CAD 85,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Field Claims Adjuster to manage complex commercial claims. This role involves conducting thorough investigations, delivering outstanding customer service, and mentoring a team of adjusters. The ideal candidate will have significant experience in claims adjusting and a strong focus on client satisfaction.

Benefits

Comprehensive Wellness Program

4 weeks' vacation + paid personal days

Flexible health benefits

Vehicle allowance

Employee Stock purchasing option

Defined Contribution Retirement Pension Plan

Donation-matching program

Qualifications

• Minimum of 5 years of experience in claims adjusting.
• Proven experience in leading or mentoring a team.
• Background in delivering exceptional customer service.

Responsibilities

• Conduct on-site investigations and evaluations of claims.
• Deliver exceptional customer service throughout the claims process.
• Lead and mentor a team of claim adjusters.

Skills

Critical thinking

Investigation skills

Customer service

Leadership

Education

CIP designation

Job description

As a Senior Field Claims Adjuster, you will play a critical role in efficiently and promptly conducting on-site or field investigations, evaluations, negotiations, and settlements of substantial and complex commercial claims. You will be responsible for ensuring the satisfaction of our clients by delivering excellent customer service and maintaining strong relationships. Additionally, you will have the opportunity to develop and mentor your team members, providing them with training and guidance for their career growth.

ABOUT THE ROLE

• Perform (but not limited to) commercial property adjusting, handling a wide range of claim types and complexities
• Deliver exceptional customer service to clients throughout the claims process, ensuring their needs are met and their concerns are addressed promptly and effectively
• Apply critical thinking skills to investigate and evaluate claims thoroughly, assessing the validity and coverage of each case
• Take a proactive approach in identifying potential issues or challenges and provide innovative solutions to expedite the claim settlement process
• Lead and mentor a team of claim adjusters, providing guidance, support, and training to foster their professional development
• Stay updated with industry regulations, trends, and best practices to enhance your expertise and ensure compliance in claims handling

REQUIREMENTS

• Minimum of 5 years of experience in claims adjusting, specifically handling diverse commercial property claims
• Proven experience in leading or mentoring a team of claims adjusters, demonstrating strong leadership and coaching abilities
• Enrolled in or completed CIP designation
• Background in delivering exceptional customer service, with the ability to build and maintain positive relationships with clients
• Outstanding critical thinking and investigation skills, allowing you to assess complex claims and make informed decisions

COMPENSATION

• Base salary in the range of $85,000 to $90,000 + annual bonus
• Comprehensive Wellness Program to support your physical and mental health
• 4 weeks' vacation + paid personal days
• Flexible health benefits that cater to your individual needs
• Remote work with requirement of being on-site / field to deal with clients
• Vehicle allowance
• Employee Stock purchasing option
• Defined Contribution Retirement Pension Plan
• Opportunities to grow yourself within the organization
• Donation-matching to support a charity / cause you believe in

Create a job alert for this search