Senior Experience Designer — Enterprise Cloud & UX

PwC Canada; Toronto; On-site; CAD 85,000 - 135,000; Full time

Job summary

PwC Canada is seeking a Senior Associate in Customer Transformation to design and deliver customer‑centric experiences and operating models. You’ll work with multi‑disciplinary teams to analyze customer insights, map journeys, and create intuitive interfaces across touchpoints.

You will design and deploy experiences using Salesforce Experience Cloud, Lightning Web Runtime, and related tools while ensuring accessibility and security considerations are integrated throughout the process.

Qualifications

• Experience in digital experience architecture and UX strategy.
• Familiarity with Salesforce Experience Cloud and Lightning Web Runtime architecture.
• Strong analytical capabilities with qualitative and quantitative analysis.

Responsibilities

• Support customer transformation engagements, including strategy, experience design, brand design, and operating model improvements.
• Conduct customer and user research, analyse VoC and behavioral data to identify insights.
• Support journey mapping, segmentation, personalization, and service design initiatives.
• Design and oversee site deployment using Lightning Web Runtime and design system governance in Experience Cloud.
• Create high‑fidelity wireframes, prototypes, and UI mockups aligned with brand and usability standards.
• Support Salesforce CMS integration and awareness of Single Sign‑On impact on UX.
• Maintain a library of reusable design patterns and branding sets.
• Collaborate with multidisciplinary teams and conduct usability tests with diverse user groups.

Skills

UX strategy

User research

Data analysis

Stakeholder management

Accessibility WCAG

Salesforce Experience Cloud

Tools

Salesforce Experience Cloud

Lightning Web Runtime

Apex

Flow

Salesforce Metadata API

HTML5/CSS3/JavaScript

Job description

PwC Canada is seeking a Senior Associate in Customer Transformation to design and deliver customer‑centric experiences and operating models. You’ll work with multi‑disciplinary teams to analyze customer insights, map journeys, and create intuitive interfaces across touchpoints.

You will design and deploy experiences using Salesforce Experience Cloud, Lightning Web Runtime, and related tools while ensuring accessibility and security considerations are integrated throughout the process.