Senior Salesforce Functional Lead for Transformation

PwC Canada; Ottawa; On-site; CAD 112,000 - 162,000; Full time

Job summary

PwC Canada is seeking a Salesforce Functional Manager in Ottawa to lead discovery, translate business needs into Salesforce solutions, and guide configuration-led delivery. You will coach functional consultants, collaborate with technical and client teams, and ensure alignment with best practices across Sales, Service, Experience Clouds, and Industry Clouds.

With 5+ years of Salesforce functional consulting and 3+ years in lead roles, you will drive workshops, design sessions, UAT cycles,

Qualifications

• 5+ years hands-on Salesforce functional consulting experience with 3+ years in functional lead roles.
• Strong experience in business process design, requirements elicitation, user story development, acceptance criteria, functional documentation, and Salesforce configuration-led delivery.
• Proven ability to lead discovery workshops, design sessions, stakeholder demonstrations, UAT cycles, training support, and adoption activities for complex Salesforce programs.
• Experience with Agile/Scrum delivery and full SDLC—user stories, sprint planning, backlog refinement, retrospectives, testing, release readiness, and post-go-live support.
• One or more Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, or Industry Cloud certifications.
• Familiarity with Jira, Confluence, process mapping, solution design documentation, configuration workbooks, traceability matrices, test scripts, and knowledge transfer materials.

Responsibilities

• Lead discovery, translate business needs into practical Salesforce solutions, and guide configuration-led delivery.
• Coach functional consultants and work with technical and client teams to ensure alignment with leading practices.
• Define functional delivery standards, configuration documentation, testing traceability, and acceptance criteria.
• Support sprint planning, backlog refinement, demonstrations, defect triage, and user acceptance testing.
• Contribute to Salesforce solution designs across Service Cloud, Sales Cloud, Experience Cloud, and Industry Clouds.

Skills

Salesforce functional consulting

Discovery workshops

Functional leadership

Agile/Scrum delivery

Business process design

Stakeholder management

UAT & training support

Solution design

Tools

Jira

Confluence

Lucidchart

Miro

Job description

PwC Canada is seeking a Salesforce Functional Manager in Ottawa to lead discovery, translate business needs into Salesforce solutions, and guide configuration-led delivery. You will coach functional consultants, collaborate with technical and client teams, and ensure alignment with best practices across Sales, Service, Experience Clouds, and Industry Clouds.

With 5+ years of Salesforce functional consulting and 3+ years in lead roles, you will drive workshops, design sessions, UAT cycles,