Senior Executive Assistant - Customer Service Focus

Get Ninja, Inc.; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

Get Ninja, Inc. is looking for a skilled Executive Assistant to oversee guest communication, booking inquiries, and operations in North American time zones. This full-time role offers opportunities for career growth, competitive benefits including a 13th month pay, and requires strong organizational and communication skills. Candidates should have a robust background in calendar management and be tech-savvy, able to handle various tools and responsibilities efficiently.

Benefits

13th Month Pay

Paid Vacation and Sick Leaves

HMO Coverage after probation

Opportunities for Skill Development and Training

100CAD for successful referrals

Qualifications

• At least 3 years of Executive Assistant experience preferred in remote or hospitality.
• Strong background in task coordination and calendar management.
• Excellent written and spoken English communication skills.

Responsibilities

• Manage guest communication and booking inquiries across platforms.
• Oversee scheduling and reservation flow using Logifi and Enzo.
• Utilize CRM for call recording and task management.

Skills

Guest support

Task coordination

Calendar management

Tech-savvy

Attention to detail

Tools

Logifi

Enzo

CRM

Job description

Get AI-powered advice on this job and more exclusive features.

About the role:

You will also be expected to assist with operations and communications across North American time zones, and we will provide you with the necessary tools, including a business communication number.

Key Responsibilities:

• Manage guest communication and booking inquiries across platforms
• Oversee scheduling, calendar sync, and reservation flow using Logifi and Enzo
• Support back-end operations to ensure seamless guest experiences
• Utilize a CRM for call recording, conversation tracking, and task management
• Leverage AI tools (ChatGPT Plus, Gamma, Sora) to automate and streamline workflows
• Track deliverables, set reminders, and follow up on key tasks
• Proactively identify areas for efficiency and process improvement

Qualifications:

• At least 3 years of Executive Assistant experience (remote or hospitality setting preferred)
• Strong background in calendar management, task coordination, and guest support
• Familiarity with Logifi, Enzo, or similar booking/calendar tools is an advantage
• Excellent written and spoken English communication skills
• Tech-savvy and quick to learn new tools (CRMs, AI tools, etc.)
• Highly organized, self-managed, and detail-oriented

**How to Apply:**

Please submit the following:

1. Your WhatsApp number

2. A link to your resume and your portfolio (Google Drive, Dropbox, etc.)

3. Internet Speed Test & Computer Specs.

4. A 1-minute video introduction telling us about yourself and why you are the best fit for this position (upload to YouTube/Google Drive and share the link)

Why Work With Us?

We care about your growth, stability, and well-being. Here's what you'll enjoy as part of our team:

1.13th Month Pay every December

2. Paid Philippine Holidays

3. Paid Vacation and Sick Leaves

4. HMO Coverage after passing the probationary period

5. Long-Term Career Growth Opportunities – minimum 2-year commitment with salary increases based on performance

6. We offer 100CAD for every successful referral

7. Opportunities for Skill Development and Training

8. Remote Work with a Supportive Team

**Please Note:**

We use a time tracker that takes screenshots during your working hours. This helps ensure accountability and productivity in our remote setup.

We’re excited to hear from dedicated individuals ready to build a meaningful, long-term career with us! ????

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Get Ninja, Inc. by 2x

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