Senior Events Manager

Delta Hotels and Resorts®; Burnaby; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Delta Hotels Burnaby Conference Centre in Burnaby, BC, seeks an experienced event manager for a fixed 11-month contract. The role coordinates with Sales, property departments and clients to deliver high-level service across pre-event, event and post-event phases of complex events.

You will lead event operations, manage budgets to maximize revenue, upsell services, and act as the primary contact after turnover.

Qualifications

• High school diploma or GED; 2 years experience in event management or related area.
• Degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

• Prepares all event documentation and coordinates with Sales and property departments.
• Ensures high level service throughout pre-event, event and post-event phases.
• Handles complex events and maximizes revenue through upselling.
• Serves as primary contact for the event planner after turnover.
• Reviews group room blocks and meeting space for assigned groups.
• Forecasts group revenue for events (catering and A/V).
• Manages customer budgets to maximize revenue.
• Provides exceptional customer service and handles guest feedback.

Skills

Event planning

Education

High school diploma or GED

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Additional Information 11 months contract

Job Number 26139592

Job Category Event Management

Location 4331 Dominion Street, BURNABY BC V5G 1C7, Canada VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range $75,000-$95,000 Annually

Bonus Eligible Y

Job Summary

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing Event Operations

• Solve problems and/or suggest alternatives to previous arrangements if necessary.
• Leads pre-event and post-event meetings for assigned groups.
• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Manages customer budgets to maximize revenue and meet customer needs.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Manages group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability

• Manages revenue and profitability associated with events.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Reviews billing and payments with clients.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Makes presence known to customer at all times during entire event process.
• Follows up with customer post-event.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Burnaby Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [e-mail] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.